Hotel Grand Royal

Yes, the hotel has a fairly spacious parking area. However, one guest noted that the canopy for motorcycles is not wide enough.

Most guests describe the staff as very friendly, polite, and responsive, particularly highlighting the reception and security personnel. Some noted that staff acted quickly regarding requests for room changes or adding a bed. At the same time, there was a review mentioning the passivity of one reception employee and a complaint regarding staff dishonesty due to a missing item left in a room.

Guests are provided with a complimentary breakfast, which often consists of soto ayam (chicken soup), tempeh and nuggets, or fried rice with egg. Reviews on the food are divided: some find the breakfasts tasty, while others complain about the repetitive menu and overly small portions. Breakfast is typically available from 6 AM, and food is served by the dining hall staff.

Yes, drinking water is provided upon check-in, usually in the amount of two bottles.

The availability of Wi-Fi is mentioned by many guests as a plus, however, the stability of the network is questionable. One visitor referred to the Wi-Fi as a "gimmick," as the internet only started working on the final day after a technician's visit.

Beds and mattresses are generally described as comfortable and soft, and the bed linens are clean. However, the furniture in some rooms looks outdated, and some rooms lack hangers for clothes and towels. There were also complaints about blankets being too thin, which caused skin itching for one guest.

Many guests praise the hotel for the cleanliness and neatness of the rooms. Nevertheless, there are complaints about dust on tables and terraces, as well as the need to request cleaning manually. Additionally, buildup on the bathroom faucets was noted due to wear and tear.

Most rooms are equipped with air conditioners, which guests describe as very cold and effective. In some budget rooms, ceiling fans are used instead of air conditioning. In isolated cases, guests complained of stale air and a feeling of stuffiness in the room.

Bathrooms have hot water (water heaters), which is very appreciated by guests. Negative points include the very small size of the bathrooms, which may be inconvenient for larger individuals, leaking shower hoses, and malfunctioning door locks.

Guests are provided with basic amenities: towels, toothbrushes, and hygiene products. However, some guests rated the quality of the towels as coarse.

Soundproofing is poor in some rooms. Guests staying on the lower floor near the stairs noted that every movement of people on the steps could be heard.