Multazam Syariah Hotel

Yes, the hotel has its own spacious parking area that extends to the backyard, providing convenience for guests.

The staff and security personnel are described as very friendly, welcoming, and efficient. Guests praise the employees for their honesty; one guest noted that the staff kept and returned their lost money. However, a serious privacy breach was recorded when a cleaning staff member entered a room using a key card without the guest's permission. The check-in and check-out processes are described as fast.

The hotel breakfast is rated as decent and varied for its price, with a menu including rice, vegetables, bread, fruit, porridge, and cereal. Some guests consider the selection standard for hotels, and one review mentioned that the fried rice was too dry. The hotel shows flexibility: upon request, breakfast can be delivered to the room very early, for example, at 5 AM for early departures. During Ramadan, meals are available for suhoor starting from 3 AM.

Rooms are equipped with electric kettles for heating water, as well as coffee and tea sets. However, one guest noted that there was no sugar in their room, which was inconvenient.

Opinions on the Wi-Fi are divided: some guests describe the connection as stable, while others note that the signal in the rooms can be slow.

Reviews regarding the condition of the rooms are contradictory. Many praise the spacious and clean rooms with modern interiors and comfortable beds. At the same time, other guests complain about wear and tear: peeling paint on the walls, cracks in the floor tiles (which sometimes make noise when walking), and old, discolored towels. Some guests noted that the rooms were dusty and in need of renovation.

The situation with cleanliness is inconsistent. Some guests are satisfied with the cleanliness and freshness, but others report dust on the floors and mold on the walls and in the bathrooms. Several reviews mention insects, such as cockroaches and scorpion-like creatures emerging from the bathroom drain. There are also complaints about strong sewage or septic odors in the restrooms.

Most guests are satisfied with the air conditioning, describing it as cold. However, there are complaints that in some rooms the AC is not efficient enough or makes loud noise. Issues with ventilation in the bathrooms were also mentioned, causing odors to linger.

Rooms are provided with towels, slippers, soap, and shampoo. Some guests noted that the soap and shampoo are combined in one 2-in-1 bottle, which was not convenient for everyone. The absence of toothbrush glasses in some rooms was also noted.

The hotel does not have an elevator; movement between floors is only possible via stairs. This creates significant difficulties for elderly people, guests with heavy luggage, and people with limited mobility. Despite the presence of a ramp at the back, some guests describe this path as dark and dirty.

The hotel is positioned as a family and Sharia-compliant hotel, offering spacious family rooms equipped with the Quran and prayer mats. However, the number of high chairs in the restaurant is limited (only one instance was recorded), which may cause inconvenience when feeding infants. Overall, the atmosphere is calm and welcoming for a family stay.

The hotel features a spacious conference room and a banquet hall that can accommodate up to 250 people, making it suitable for weddings, meetings, and other events. There is also a large and convenient shared prayer room (musalla) in the reception area.