Coconut Lodge Resort

The hotel staff are described as exceptionally friendly, responsive, and professional; employees always greet the guests. The front desk operates efficiently, and check-in usually takes place on time. However, there was one reported instance of rudeness from a parking attendant, who abruptly informed a guest that the spaces were full. Overall, the service is rated very highly, with staff ready to assist with luggage and provide information support.

Breakfast at the hotel is offered a la carte rather than as a buffet, and it can be delivered directly to the room or ordered by the pool and on the beach. Guests note that the portions are filling and the dishes are tasty, with the porridge being particularly highlighted. Free cereal with milk is provided for children. At the same time, some visitors find the selection of dishes repetitive and the taste of certain items to be of insufficient quality.

The restaurant offers a diverse menu including Indonesian and Western dishes, such as pizza, burgers, pasta, and beef soup. Many guests praise the quality of the food and drinks, specifically highlighting the coffee (Americano, cappuccino) and matcha. However, opinions on pricing are divided: some guests find them affordable, while others consider them overpriced due to service charges and taxes. Some noted that the pizza crust can be too dry and the burger patties over-salted.

Drinking water in glass bottles of the Cleo brand is provided in the rooms. Guests also have access to a kettle for heating water and a refrigerator. For comfort, full toiletries are provided, which guests describe as fragrant and high-quality.

The hotel provides free Wi-Fi without a password. Nevertheless, some guests complained about an unstable connection and slow internet speeds, which may be inconvenient for work.

The rooms are described as spacious, clean, and comfortable, with cozy beds and air conditioning. The interior design is executed in a natural style using wood, creating a cozy atmosphere. However, some guests noticed that the furniture looks somewhat dated and requires updating. There were also complaints about sticky floors in some rooms and a musty smell from the blankets.

The room windows offer picturesque views of the sea, the pool, or the tropical garden. Many rooms are located on the second floor and have their own balconies with terraces, where drying racks for wet clothes are installed.

Overall, the rooms are rated as clean and tidy; however, there are serious remarks regarding the details. Some guests found cobwebs in the villas, dirt in the bathroom drains, and even animal droppings on a table by the pool. Issues with cleanliness in the billiards area were also mentioned, where there was a lot of dust and gecko droppings.

The air conditioners in the rooms work effectively, ensuring a cool environment. However, one review mentioned an issue with an air conditioner leaking due to a blockage in the drainage system.

The hotel features a large and aesthetic main pool with an integrated bar, where drinks can be ordered without leaving the water. There is also a separate area for children. Guests note the cleanliness of the pools and their cozy atmosphere under the shade of the trees, although one review points to a too-strong smell of chlorine.

The hotel has direct access to a clean sandy beach with calm waves, which is very suitable for children. Guests are provided with free canoes for sea excursions. During the rainy season, the water can turn brown, and debris such as seaweed and plastic may appear on the shore. For those not staying at the hotel, the use of canoes and beach access may be subject to a fee.

There is a gym and a billiards area on the premises. However, guests note that the gym functions poorly due to the incorrect installation of equipment, and the billiards area is insufficiently maintained and dirty.

The hotel is excellent for a family vacation: it is stroller-friendly and accessible for people with limited mobility. Children are provided with free breakfast (cereal and milk), and there is a children's pool and a safe beach. Children enjoy spending time in nature, although some parents noted the lack of clear depth markers in the children's pool.

The atmosphere at Coconut Lodge is very calm, peaceful, and secluded, making it ideal for relaxation. However, one review mentioned that loud music was playing in some areas at 7 AM, which prevented the guest from sleeping in.