Capital O 91665 Dprof Exclusive Guesthouse

Parking is available at the hotel; however, guests have encountered difficulties using it. Reviews mention that parking issues may arise, and there is a lack of clear signage indicating where to drive in.

The front desk and reception service has drawn numerous complaints: guests report the lack of a proper lobby and front desk area, as well as staff frequently being away from their posts. Reviews of the staff are mixed, ranging from very friendly employees to rude and "unpleasant" female staff members who show little hospitality. There have been instances where guests with reservations could not reach the receptionist or were denied check-in due to full occupancy despite having already paid through booking platforms.

Some guests report being asked for an additional payment upon check-in because the booking app rate did not match the hotel's internal rates. In particular, a minimum nightly rate is mentioned below which the hotel is unwilling to accept guests, even with vouchers. This causes considerable frustration among customers who have already paid in full online.

The provision of drinking water is inconsistent: some guests note the availability of tea and coffee in the room, while others complain that bottled water is no longer provided. In some instances, due to the lack of running tap water, guests had to use drinking water for hygiene purposes.

Wi-Fi at Capital O 91665 Dprof Exclusive Guesthouse works well. Guests describe the connection as fast and stable, noting that the internet here functions better than at other OYO properties.

Opinions on the rooms are mixed. Many guests praise them for their spaciousness, cleanliness, and comfortable, soft mattresses. However, there are complaints regarding wear and tear, including worn bedding, the absence of a TV stand, and even instances where bedsheets were not changed prior to check-in. Some guests also noted that the beds are too narrow (around 120x200 cm) for two adults.

The air conditioning in most rooms functions properly and cools the space effectively. The bathrooms are equipped with water heaters that many describe as efficient. Nevertheless, significant maintenance issues have occurred, including a complete lack of running water for extended periods, non-functioning bathroom lights, and broken regular or bidet showers.

There are issues with the provision of toiletries at the hotel. Guests frequently report the absence of soap, toothbrushes, toothpaste, and shampoo. Towels are not always provided, with complaints about poor quality (thin and cheap) or their complete unavailability due to a broken washing machine.