Avalon Karawaci Mitra RedDoorz

Guest opinions about the staff are sharply divided. Some note that the employees and security personnel are very kind, helpful, and prompt. At the same time, there are complaints regarding staff rudeness: one guest encountered tactless behavior from a curly-haired employee who left them to figure out parking on their own. There were also mentions of requests for in-room appliance repairs being ignored.

The condition of the rooms receives mixed reviews. Some guests consider them clean and cozy with comfortable beds. Others report severe wear and tear: dirty walls, stained bed linen, and holes in pillowcases and blankets. There are complaints that the furniture needs updating and that the decor in some rooms looks neglected.

In-room utilities operate inconsistently. Some guests are pleased with the cold air conditioning and reliable hot water supply. However, others complain about old, poorly maintained air conditioners that do not cool the air sufficiently. Plumbing issues have also been noted, including dirty bathrooms, very low water pressure, and instances of the water cutting off completely while showering.

Soundproofing at the hotel is very weak. Guests complain that the rooms are not soundproof, allowing conversations and shouting from neighbors to be heard. In particular, one instance was mentioned where noise from an adjacent room at 2:00 AM significantly disturbed rest.

Rooms feature a refrigerator for drinks and snacks as well as a TV, though guests complain about poor signal quality or a lack of channels. Regarding toiletries, reports vary: some guests noted the absence of shampoo and soap, or individual sets being replaced with shared bottles containing unidentified products. It is also mentioned that blankets are often too thin or have holes.

According to one review, there is no Wi-Fi available at the hotel.