Review of Hotel Link Way-A Riverside Hotel 3*

Mukul K.

06/04/2023

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Absolutely pathetic property. A Paying Guest dorm would be more like it.

1/10
I had booked two rooms through BOOKING. COM for an R&R for my staff, purely based on good reviews. The hotel soon asked me to make a DEPOSIT even though my booking had NO requirement of PrePayment. After my complaint to BOOKING. COM, they agreed. To avoid paying commission to BOOKING. COM, the owner CANCELED my booking on BOOKING. Com. I’ve taken up the matter with BOOKING. COM and hope they REMOVE this property from their listing. They’re simply not worth it.
Once my staff reached the property, the reserved rooms were never allotted to them. Instead their rooms had NO windows. The hotel wanted extra money to get the allotted rooms with windows. Since my staff’s family was travelling, the difference was minimal, I agreed to pay.
ALL the in room dining service was delivered after almost an hour of repeatedly asking and reminding the lobby.
BOOKING. COM shows they accept credit cards… this hotel DOES NOT. They’ll claim their Credit Card machine have gone for repairs. In today’s day & age.
Payment is preferred in their personal account since they are trying to avoid having to pay GST & the owner is a sole proprietor and does NOT have a current account. First the owner sent me an amount without GST. Then a picture of the canceled cheque. Blatantly illegal. Only when I insisted on a GST Invoice did he agree about sharing an invoice. Sonu is absolutely arrogant with zero abilities to “manage” anything. The owner should just FIRE Sonu and sit in this “motel” himself.
So please AVOID and do NOT even think about staying at this property. These scammers are the reason why people have such a poor view of the Indian Hospitality Industry. This turns out to be a very small street side local run down house converted to a “dorm” of the lowest category which has been overhyped online on various platforms by either purchasing reviews or having extended family & friends write good reviews. Absolutely not worth the money they charged me.