Muscatel Hotels & Resorts

Disappointed with the low availability of water in the toilet.
I stayed at this hotel for 3 days and unfortunately faced consistent issues with low or no water supply in the toilet throughout my stay. This was extremely inconvenient and unhygienic, especially considering the basic expectations from a hotel stay.
Despite informing the staff multiple times, the issue was not resolved properly. Temporary fixes didn’t last long, and the problem returned repeatedly.

Location is good. M. G. Marg is close. Just don't order food. It's too expensive. If you're staying at this hotel and you get complimentary breakfast, that's good, but buy your lunch and dinner elsewhere. We didn't get rooms with good view. Rooms are clean though. They have a beautiful terrace.

I had a great stay overall! The weekend room rate was fair. However, the room's maintenance could be improved to match their standards. Keep in mind that the location requires climbing steep stairs to reach MG Road market, which might be challenging for those with mobility issues. Rooms offer good value for the price, but consider the location's accessibility when booking.

I had the pleasure of staying at Hotel Muscatel Grand Silkroute and overall, it was a very nice experience.
Friendly and efficient staff. They also help in arranging the sightseeing in and around Gangtok.
The room was neatly cleaned and spacious. And the location also perfect, just 5min walking distance away from famous MG Road. The hotel is value for money. I would give rating of 4.5/5.

We stayed at Muscatel Grand Silk Route in Gangtok recently and overall, it was an okayish experience.
The rooms are quite small — decent for the price, but definitely not as good as the overall hotel ambience might suggest. The common areas are nicely done, but once you enter the rooms, the impression drops a bit. The location is good, walkable distance from Mall Road.
We had a last-minute change in our travel plans as Nathula Pass was closed, and we had to head towards North Sikkim. We had originally booked the hotel for 12-13 April, and again for 16 April. We requested the hotel to shift our 13 April booking to 15 April instead. Despite multiple requests and even though the rooms were vacant, the hotel management was completely unsupportive. Very disappointing, especially because it was a minor adjustment we asked for.
Another big negative was the behavior of the lady managing the restaurant by name Marmit. She was extremely rude and made us feel like we were an inconvenience rather than welcomed guests.
One very serious concern: the bathroom windows. In the room we stayed in, the bathroom window had a clear peep hole — outsiders could see inside easily! Thankfully, we noticed it in time and reported it to the reception. One of the staff members Aanchal (the only helpful one during our stay) quickly put up black polythene as a temporary fix. Shockingly, they claimed they hadn't realized this issue before.

The best hotel in Gangtok, in my opinion. Although location is a little hard to detect, however the rooms are great and service is exceptional. Special thanks to the young boy and girl in the reception for taking efforts to make our stay more comfortable.

The location is great. Accessibility isn’t that great since there’s a steep road to get to the hotel. The rooms have less lighting, are quite old and the photos are extremely deceptive. Found this to be overpriced for the quality of the hotel.
Surprised by the high ratings.

Rooms are good. Location is very near MG Marg. Service needs to be improved. You can't expect any help from them to transfer your luggage.

Very good rooms, to be honest I found this hotel on make my trip, the views, stays and staff all are very gentle, discipline and never said no for anything, even during night they helps a lot for extra blanket. Best hotel and staff, I will visit again. Very happy to stay there. Is too good for a decent view. One review, balcony should have chairs for seating.

I would not recommend this hotel for the price. No mention of how inaccessible this hotel actually is, although it says it's close to my MG Marg it is actually really difficult to get here with luggage, no cab is willing to drop you since it is a one way and a mall construction is going on. The room that we got initially barely had any light, once we asked for a change they gave us a deluxe upgrade which was marginally better. Extremely cold rooms, no heater facility. Surprising to see the positive reviews. Service was the only good thing.

Big room, but dark and gloomy. Not much light at all!
Food was kinda yucky. Not many choices either (4 options with 5 items each, out of which 2 items under each option were Banana and Juice). Food was getting delivered in the room. Other hotels provide multiple tasty options in their restaurant where you can eat whatever you want. Wasted my money by including breakfast cost.
No elevator! Had to climb all the stairs with my bags.
Way too expensive for what you get. More like a 1-star hotel, not a 3-star like they say.

We booked the hotel delamare central for our large family group tour, we had an amazing stay over there, although the rooms are little dark and cold but it spacious, cozy and comfortable equipped with all necessary amenities. Services were excellent we would like to specially thank Ms Pema Sherpa for her excellent cooperation and polite behaviour. We would love to stay at this property again 👍

Positive — good location, hill view.
Negative — I booked super delux room, price 2100 but service is very poor. They don't have in house restaurant once you order they will provide you after 1 hour outside from hotel. Service is very poor. Price is very high. Didn't recommended anyone.
I booked including breakfast and food was very bad don't have buffet breakfast.

We (me and my wife) went there on the last week of Feb. The vacation was to celebrate our marriage anniversary. We really delighted to stay at this hotel and celebrated our our occasion ❤️
I have requested the hotel management to decorate our studio with mountain view room. The housekeeping team decorated it pretty nicely and we absolutely loved it. The studio room with mountain view is recommended for sure.
We loved their food. Didn't able to try much dishes though, and also there were very few bar items (drinks and alcohol) available at that time.
We faced some difficulties on our last night as the Hotel doesn't have any proper power backup system. Or if available, trained personnel wasn't present in the night hours. So we spent our last night in darkness. Hope you guys can able to rectify it on our next stay at your property.