RivieraaHotel

We booked a hall for small function last sunday. Hall was good so we decided to book this hotel. When we enquire about the foods, manager told that they are conducting so many functions and foods will also be good but it was fake words. On our function day, breakfast didnt get ready at proper time and when we ask about that, manager didn't attend the call. When we ask at hotel, they are totally irresponsible saying that don't ask us. Go and ask management like that and all our relatives said that breakfast was not at all good. Even when we taste the food, we felt the same.
But when we pay the money, they asked to pay the full amount without any reduction. And they changed out lunch menu on their own without informing us.
Very very worst experience…
Money minded people…
No responsibility for manager, workers and cook…
Very bad food…
Don't choose this hotel…
They are trying to scam money at the end telling that you need to pay for rooms but everything was included in package which we spoke and we paid the entire amount without any reduction eventhough the food was very worst.
Very bad hotel.

Cost efficient property with good infra and parking. Tidy rooms.
Service alone you can expect to be a little slow. But for this price range, this property is excellent.

Aroni andhra kitchen is a one of a kind restaurant around auroville that serves exquisite andhra items. Ive been three times and each time Ive come out meeting my expectations, be it in terms of variety or decent pricing. Their dishes are delicious; Service is good. Also, right now they are offering a small discount if you show your student ID.

I booked rooms for my friends during my wedding. Staffs were so accommodating. Such an hospitality. Their food was so great.

I have booked stays here multiple times for myself and my friends. Lovely ambiance. Great hospitality. Their restaurant also had great food.

This hotel service was not like before… I stayed here twice once in 2023 and now 2025, think management got changed, service became low, but prices got increased.
My experience was worst here, reached hotel at early morning at 2.00am. Guy at reception the guy is so imbicile, no proper response, after paying 2600 per room he mentioned no complimentary breakfast, told will provide if payed 500 extra… that too I will be staying just 6 hours… Had no energy going to other hotel at midnight with children and this hotel was my first choice in mind lead to a worst experience.
Bedsheets were spoiled and just a 500ml water bottle for 4 ppl. Went to ask for a bottle but they slept in a span of 5 min responded no service now, lift was trash and windows broken.
Hoping hotels at tourist spots have a mind to provide good service than just concentrate on making only money out of it 🤞
Never gonna choose this hotel again ✌️

1 Star – Absolute Scam & Zero Responsibility.
This hotel is highly unreliable and should be avoided at all costs.
I booked this hotel through Agoda and received a confirmed booking email. On the day of travel, I called the hotel in the morning and they confirmed my check-in time. Then, within one hour, they called back and said my booking was not confirmed and that all rooms were already sold out.
This is either gross mismanagement or deliberate overbooking to sell rooms at higher prices during peak season. Either way, it is completely unethical and unacceptable.
I planned my entire Pondicherry trip based on this booking. Because of their last-minute cancellation, my family was left stranded during peak season, forced to find another hotel at the last minute at much higher cost and stress.
The worst part: the hotel took zero responsibility and simply told me to “check with Agoda” and said they cannot do anything. This shows how careless and irresponsible they are with guests.
This place clearly does not respect customers, their time, or their travel plans.
They care only about money, not service or honesty.
Do not trust this hotel. They will cancel on you anytime.

Rooms were neat and clean. The hospitality was nice. Compliment breakfast were given.
Walkable distance to the serinity beach, Puducherry.
Enjoyed the stay and beach.

The overall stay was good however the quantity of breakfast provided at the hotel was very minimal; even my 6-year-old son found it insufficient. What was more disappointing is that they then started selling additional breakfast at an extra cost. They should rework on their breakfast philosophy.

This is really good place to stay and this place is very near to serenity beach. Though it takes 20 mins drive to French colony and rock beach but still this place is good for stay. Service was good! Staffs were friendly and very helpful! Only suggestion is that they can provide morning breakfast as buffet instead serving in plate which is very less in quantity and also additional payment for extra food is something not right because the rent was quite reasonable to provide proper buffet. If they correct this then this will give more classy to their restaurant. Still I provide 5 start because of the staff!

The hotel has good infrastructure and appears to have been well built, but unfortunately it is very poorly maintained. I had to change rooms multiple times because the door lock was not working. In one room, the bathroom towel hanger was missing, and when I informed room service, they casually asked if that was an issue.
Another bathroom had no air opening, and its exhaust fan was broken. This was reported, but no action was taken. I’m also not sure whether proper housekeeping is being done, as a previous guest’s clothing was still left in the room, and the bathroom towels had several large orange-green stains.
Overall, the facilities seem to have been designed well, but it’s unfortunate to see them in such poor condition due to lack of maintainance.

I stayed here recently and had a wonderful experience. The check-in was smooth, the staff were extremely courteous, and the room was spotless with all amenities working perfectly. And the overall ambience felt premium. One of the best stays I’ve had!

Great stay! rooms spacious place.
Food was really taste, friendly staff.
Over all good.

Plz don’t stay here. This is my worst stay in Hotel Riviera, very bad service, the reception guy is way tooo rude. I booked through MMT, and paid extra for Breakfast, but I didn’t have there, Breakfast time is 8.30am to 9.30am, I never seen this timing any hotel as of I know. And also they are treating badly booking through online. The bed was tooo bad condition, bed spread are very very dirty. Hot water another mess after wasting so much water then only got room temperature water, totally waste of money. Awful experience and dirtiest stay ever.

Clean and well-maintained rooms. Friendly staff and prompt response to calls. Convenient location on ECR Road, close to Pondicherry attractions. In my room stained pillow covers and dirty floors.

Hotel and the Manager is really good.
Rooms are very clean and they regularly maintain it very well.
There are couple of beaches Like Aurovile beach is very near by.
Rooms they provided for my family is fairly spacious and big, the Beds are all King size.
Food is not great and very slow in serving.
Most of the people dont understand English or Hindi so communication is a major problem,.

I recently stayed at Hotel Rivieraa, which is conveniently located right on the main street and just about 500 meters from the beach. Overall, my experience was okay, but not great.
I had booked interconnected rooms, and unfortunately, in one of them, the AC kept turning off frequently because the MCB kept tripping. This caused a fair bit of inconvenience as I had to keep calling the reception multiple times to get it fixed.
On the positive side, the staff were polite and responsive, and the complimentary breakfast was hygienic and tasted good.
However, I’d suggest the management to improve the cleanliness and hygiene in the common corridors and inside the rooms, as they definitely have scope for improvement.