Review of Absolut City Hostel

Gleb K.

08/24/2018

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1/10
We arrived late in the evening, around 11 40 pm, waited for quite a bit for a receptionist to open the main door. He turned up and requested my ID document as deposit until we will pay. They have requested a payment in local currency, so of course we did not had that at a time. So I had no choice but to leave my ID. Next day we went for a walk and cash out the money we owe to the hotel. It was around 2 pm when we came to the reception desk and they just simply told me that my ID was stolen. There was no call, nothing. Only when I arrived they informed me about that. They also decided not to call the police, as there was no money stolen, only 2 IDs. After arguing with them for an hour, they finally called the police. Of course police simply filled out the report and that's it. The receptionist promised that they will reimburs all the costs required to create new ID. Now 2 months have passed, guess what? Nothing. They did tho made me some discount on the stay (gosh, wow, amazing). I've been in Budapest for 4 days and had to spend 2 of them on solving this ID issues. Afterwards I had to go to my home country, even though it was not a plan of my journey and get that ID made. So spend another 2 days on issuing the ID. I had never heard any apologies from the owner, I've never got an answer from several emails I've sent. On top of that, booking promised to resolve this issue and in case owner will not do the reimbursement, they will do it on their behalf. Guess what? Nothing again, now they just saying that it's a matter of legal authorities. So go on, go to that beautiful apartment and get your ID stolen.

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