Casa Malena Apartment

Great location and service.

From the first glance, the hotel looks nice and clean (seems to be newly constructed). We booked it due to this cheap/competitive price for the Malia area. Problem is the landlord/owner of the hotel. As he seems to have financial problems, he is starting to lose his temper. From the beginning, he harassed us with things we apparently broke (chair of the terrace, bulb of a lamp in the bedroom) even we had barely been in the appartement. As we refused to pay, he mentioned that he will sue us and that we will not be able to leave the country. He was becoming very angry, starting to swing a metal chain while shouting around in Greek. Another discomforting factor was the fact that he was constantly hitting an old man (probably his father). After he said, "if you don't pay for all the damages, You will have the hell here" we decided to move out of the hotel after two days to a different location (even though we initially planned to stay there for a week). This saved our holidays!

2 days after our arrival in the hotel, the owner came unexpectedly in our room along with his father claiming that there was a problem. He went straight to the bedroom’s curtains, accusing us of having damaged them. Out of the sudden, he waves what looks like some bill, explaining that we have to pay for the curtains (he obviously already prepared this document beforehand). As we refused to take on the responsibility for this damages, he started shouting and becoming very aggressive. Then he started deferring the topic to the bathroom, with the exact words “you already made a mess with the bathroom”. Apparently, we had also broken some part of the shower (later on, he even accused us to have broken the door's lock). He left the room very angry grabbing his father by the waist, threatening us that “this is not over”. He really looked like he wanted things to get physical at some point. It was surreal. We contacted the organizer to settle this argument, as a logical and rational discussion was not possible with him anymore. Before leaving to see the organizer, we made sure to take pictures and videos of the whole place. As he saw us leaving, he told us that we were going to be arrested at the airport and that he will sue us. We came back an hour later with the organizer. When showing the bathroom to her, we were SHOCKED to notice that he sneaked in the apartment in the meantime to damage some item of the shower (photos can show it).