cinderella.kreuzberg

The hotel provides parking spaces. However, guests note an important detail upon arrival: vehicle access to the car park is via the driveway at building number 55, rather than number 57 as stated in the description, since number 57 is accessible on foot only.

Guest opinions regarding the service are divided. Some describe the staff as very friendly, pleasant, and helpful, noting excellent communication. Others complain about the lack of a physical reception desk and on-site staff, stating that the hotel operates like an Airbnb where everything is handled via mobile phone. There have been instances where guests were unable to reach management when issues arose, such as when an electronic lock malfunctioned at night or when check-in instructions were not received by email.

Reviews mention that breakfast is available, though opinions about it vary. Some guests describe the breakfast as delicious, varied, and freshly prepared, highlighting the generous buffet. Others, on the contrary, feel the breakfast does not merit praise and recommend dining outside the hotel. It is also noted that the breakfast room can be a bit cramped.

Guests appreciate having the opportunity to prepare tea or coffee at the hotel at any time.

The Wi-Fi performance has drawn significant complaints from several guests. They report extremely slow speeds and poor coverage both in the rooms and in the breakfast area. In one case, the internet was down for half the stay, and attempts to contact support did not yield prompt results.

The soundproofing is rated very highly. Thanks to the rooms being located in the inner courtyards, they remain very quiet despite the lively neighborhood outside the hotel.

The rooms are described as spacious, stylish, very clean, and featuring high ceilings. The furniture is characterized as rustic, and the interior as unique and charming. Regarding the beds, some guests rave about the quality of the pillows and duvets, while others found the mattresses too soft.

The windows overlook the inner courtyards, ensuring a quiet environment. Some rooms feature large, beautiful windows and a terrace, which is a great asset in good weather.

Guests rate the cleanliness highly. The rooms, bathrooms, and common areas are described as very clean. It is noted that beds are made daily, and clothes may be neatly folded.

Overall, the rooms are described as well-heated. However, there was a negative incident where both the heating and hot water failed simultaneously during a stay, and the restoration process took considerable time.

Guests note the presence of bathtubs in some rooms, describing them as luxurious. The use of electronic key cards for building access is also mentioned.