The Base Berlin ONE

All in all pretty good. However, we got a? room with a defect bedroom, the drain didn’t work and there were nothing to block in the water. This resulted in a flooded apartment on our first morning! This should have been fixed before letting anyone check in to the room.
We got a new room the next day, but had to wait until 15.00. I think some sort of compensation would have been in order, as this was highly inconvenient!
Honestly no one should have rented out that room, it was clearly not usable.
Our new room also had problems with the drain, you should really have that fixed.

Amazing customer service! I had an issue with my booking, but the team was incredibly accommodating and solved everything very quickly and generously. Special thanks to Jessa for being such a helpful and professional contact throughout the process. I’m already impressed before even checking in. Can't wait for my stay at The Base Berlin. Highly recommended!

I recently visited for a viewing, and my first interaction at reception was disappointing. I arrived late due to a genuine calendar time zone mix-up after traveling from Portugal. When I briefly explained this, the Indian guy at the reception responded with, “I don’t see that as an excuse, ” which came across as dismissive, rude, and unprofessional.
I work in hospitality myself and understand the importance of punctuality, but the way this was handled lacked basic courtesy and empathy. A simple, polite explanation would have been sufficient.
That said, the staff member who conducted the viewing was kind, professional, and welcoming.
I rarely leave negative reviews, but front-desk interactions set the tone for the entire experience. Additional customer service training would significantly improve the overall impression.

A nice safe and quiet area, staff were very kind and helpful and the room was very clean and modern, it was an absolute bargain for being there 7 days too — some of the reviews threw us off but having been there a week we were very happy with our place. To other reviewers — really need to read the hotels messages as we were made well aware of front desk being closed by 8/9pm and that room service is an extra charge should you need it before we even arrived in Berlin so you can't blame the hotel for that, read and liaise with them before complaining on Google lol. Lovely place and would definitely return in the future.

We arrived at 11 am (check-in was at 3 pm). The receptionist kindly stored our luggage, knowing we would return late after sightseeing in Berlin. What they never told us is that the front desk closes at 8 pm. We came back around 9 pm and faced the following:
• Reception closed and no staff available.
• A self check-in machine that did not work.
• Our luggage locked in a staff-only room with no access for guests.
We had to ask another guest (who kindly waited with us for over an hour and a half) to call the so-called “emergency line. ” The response was useless: they said someone could only come the next day at 7 am, when we already had to leave at 5 am for our flight. They even claimed they had no idea where our luggage was.
In the end, I was forced to break the lock to retrieve our belongings — otherwise, we would have missed our flight.
The hotel never sent an email warning about the reception closing hours and didn’t even bother to place our luggage in the room assigned to us.
This was a frustrating, irresponsible, and unsafe experience:
• No staff anywhere to help.
• No way to contact anyone unless you have a European phone number.
• Poorly visible signs about reception closing hours.
• A completely useless “emergency” service.
If it hadn’t been for the kindness of another guest, we would have had to sleep in the lobby and lose our flight. Terrible management, zero hospitality, and zero responsibility.
I absolutely do not recommend this place.

It’s a new Building with very good facilities. The room is awesome, especially the bathroom with a great shower. Staff very friendly. Location of Pankow can be convenient depending your purpose being in Berlin. In the surrounding of the property you find good restaurants and ample shops. Even a big mall about 10 minutes walk away. 👍

The hotel was excellent. Everything was very clean, the bed was comfortable, and the room was nicely decorated. Breakfast was delicious, the staff were extremely friendly and welcoming, and it’s very close to public transport. If I go back to Berlin, this hotel will be my only choice.

I lived at The Base for 10 months. What drew me there was the convenient location and the international staff and clientele. Staff went out of their way to help with any and all questions, including navigating the German bureaucracy for new arrivals. The rooms are compact and comfortable, and there are larger lounges on each floor in addition to a library and a game room. Many planned activities to meet new people or learn a new skill, but enough space to do your own thing. Really enjoyed getting to know the International staff and residents from all over the world.

This has been so far one of the best co living experiences I’ve had.
If you’re looking for a basic place to start your Berlin adventure, this spot will totally exceed your expectations. The rooms are cozy and the shared spaces are usually calm and not crowded. Love the interior design and aesthetic as well.
I have to mention the staff is incredibly friendly and helpful! They assured that I was happy with the move in and stay. Thank you to Jessa, Gina and Vishnu for their great hospitality.

Came to stay at The Base for a week with my girlfriend.
We had a late flight so didn’t arrive until about 10.30pm. The reception was closed so we had been given a code to open the main door and then had to check in via a tablet with our details and then code a door key card for our room.
The computer told us we were staying in room 163 but when we looked for the room, the rooms only went up to 111, 211, 311 etc. With no sign to indicate where 163 was located whatsoever.
It must have taken us about half an hour to find out (from someone else) that the room was actually in an adjacent building which again wasn’t signposted or marked with any room numbers. Not the best start. We did email but never received a reply.
After this somewhat rocky start we got to our room and it was good and reasonably spacious. It had a kitchenette with a small stove and microwave plus a fridge, two small wardrobes for our clothes and a tv. The bathroom was decent with a giant shower head which made showering in the morning a real pleasure.
There is a gym on site but we only really looked in there once as we didn’t have time. It looked ok though.
It was very warm when we stayed there and with no air conditioning, we had to rely on opening windows to keep us cool. I assume not too many German hotels would have a/c anyway so can’t really complain about this but it was really hot.

My family booked three rooms. The amenities on site are great! We played games in the game room, we did laundry in the Laundry room, and we cooked a meal in the kitchen. There was Bachata dance lessons on the roof top, we did not get to attend but it sounds likes lots of fun! The workers are tremendously helpful, they lent us an umbrella when it was raining since we did not bring one with us. I would stay here again for sure!

I had a really nice stay here with you! From the moment I arrived, I felt at home. I've been living here for 3 months.
The studio had almost everything I needed, from the location to the facilities in the building!
Nothing failed—everything was perfect. I want to be honest with you… I was a little scared before arriving at the building because I tried to find information about The Base but couldn’t find much. In the end, I trusted in your page and photos, and I was so happy to see that everything you shared was real.
My studio was comfy, and the kitchenette was perfect (I wished I had maybe a blender or a coffee machine :) ), but I understand the situation.
The co-working area was perfect—I used it a lot for work. It was spacious, comfortable, and the seating was great. 👌
I don’t have any complaints about it, the building verything was perfect. I tried to leave the room as I received it 😇 and left some cleaning supplies that can be used by the company or perhaps by other guests.
All the staff were always very friendly and were always there to support. I would definitely rent the space again.
I do have two concerns, which may not be in your hands, but I hope you can do something about them for the future.
— The cleaning service in Rooms.
According to the email you sent us when the supplier changed, some listed tasks are not being carried out. I understand there are many rooms, but spending at least 30 minutes per room should be reasonable.

I stayed for quite a bit, and I think I wouldn't do so again — at least not for that long.
The buildings have so thin walls you're hearing everything from next to you, above you and I think below — if someone closes a kitchen drawer, you will hear it. And in late spring and summer, the rooms turn into a sauna.
The parties on the rooftop usually end by 10pm but the noise continues much longer — no one makes sure you actually stick to German law and the house rules. Many people that stay there act as if they think they own the building or have never been living in an apartment house before, so don't expect quiet times.
The apartment itself has what you need, bed is comfy, though who on earth wants to exchange towels just once a month? Wild idea. The rain shower always partially floods the bathroom due to the lack of a shower door.
Staff is mostly great, though some would need additional professional training.

I'm visiting one of the great print shows, FESPA at Berlin Messe. Staying in The Base, which is incredibly economical, and the quality of the room is fantastic. Plus, the community in Pankow is amazing. Staff here at Base One are lovely. Vishu sorted out my bar needs. Carlos helped me arrange an extended stay at a very reasonable price, plus gave me a good history lesson on Bolivia. Lorenzo helped me find bicycle rental, plus we shared notes on fitness training! This is a great place to stay, a smashing community of 300 or so folks, plus hotel rooms etc. Highly recommend Base One, and staff here are top notch, kind, dedicated young folks. Thank you Vishnu, (the protector), Carlos, and Lorenzo! Until next time. Best wishes Phil.

I lived at the Base for approximately a year and a half and had an overall very positive experience. The environment is calm and welcoming, most essentials for a comfortable daily life are readily available, and the staff are consistently professional, kind, and helpful. The location is also fairly convenient.
There are, however, a few points that could be improved. The rent is relatively high for a 19 m² room, and during my second year, the quality of the cleaning service noticeably declined. Although the new cleaning team followed the same bi-weekly schedule as the previous one, the standard of their work was significantly lower. Their visits often consisted of only a minute or two of vacuuming and mopping, which was insufficient. Despite raising this concern multiple times, no effective improvement was made.
Shared spaces, such as the Mexican kitchen, were also affected. For example, the ovens were rarely cleaned properly and were often left in poor condition.
Despite these shortcomings, I am giving the Base a 5-star rating, as my overall stay was enjoyable and the experience largely positive.
Thank you, the Base. I wish you continued success and hope to see further improvements in the future.

The toilet was not cleaned when we arrived, and we had to ask for them to be cleaned the next day.
Other than that it was not a bad experience up until the last minute at check out when the receptionist was rather rude when I informed him that the rooms where not cleaned during our stay.
Apparently they are cleaned after 7 days for environmental reasons. I understand that everything doesn't need to be cleaned or changed so quickly, but I think it does no harm to the environment to take out the trash which is piling up in the room or to put new toilet papers in the bathroom. That's just using environment as an excuse to save on basic hotel services.
This excuse gets more ridiculous when the rooms are overheated to the point of not being comfortable. Of course you can decrease the heating in your room, but when you visit some common spaces you can't help it. I think if the environment is important, then this unnecessary heating is the first thing to be solved, but after saying this the receptionist was rather rude and dismissive.
There was also no fridge in the room which means you constantly need to buy cold water from the machine in lobby, and after an hour in the room the water is warm.
Moreover the rooms had some problems: the shower drain was clogged and we had to ask for it to be fixed (which was fixed in a few hours, so that was at least positive) or the toilet paper holder was broken and kept falling which was annoying.

We have stayed at the base for 3 months, and we’re so grateful that it was our first home in Berlin. Rooms are clean, modern-style. The most basic room was a little small for 2 but still quite cozy and nice. Excellent service and staff were all friendly! Enjoyed the gym, cinema, and community events so much! And the location was perfect for us to walk to S-Bahn, U-Bahn, and tram. Very convenient.