Reception absolutely unkind and unprofessional! Never again! Wlan disaster! I prefer to go to another hotel in Dachau next time where you still know how to deal with customers.
— — addendum: So to make it clear again: It was NOT smoked in the room. The cigarette was located at the open window far outside in the open open and no smoke has entered the room above the window either. That's why I think they had no damage there was no smoke coming in. But nevertheless, the House Rules say that you must not smoke out the window, I honestly did not know, which is why I also paid the special fee.
You also did not give any opportunity to comment on this, but were particularly interested in me paying the special fee.
After the first shrouds in the late evening, they wanted me to come to the front desk immediately at 11pm (although the reception had officially closed) and pay the fee. But then I said that it wasn't until the next morning that I pay the fee, which I did.
It was interesting that they only wanted 200 euros, although 150 euros were signposted in the rooms. Having not accepted this, EUR 150 was now in order for them.
Afterwards, the younger gentleman from the reception almost shouted at me in an aggressive tone, even in the presence of the other guests who stood behind me. When I wanted to point out to him that he can also talk to me "normally" with me, he canceled the "conversation. "
And this behavior probably has nothing to do with a respectful approach!
As a guest, I can only say that it is simply sad that you have to experience such a thing!
— — addendum: So to make it clear again: It was NOT smoked in the room. The cigarette was located at the open window far outside in the open open and no smoke has entered the room above the window either. That's why I think they had no damage there was no smoke coming in. But nevertheless, the House Rules say that you must not smoke out the window, I honestly did not know, which is why I also paid the special fee.
You also did not give any opportunity to comment on this, but were particularly interested in me paying the special fee.
After the first shrouds in the late evening, they wanted me to come to the front desk immediately at 11pm (although the reception had officially closed) and pay the fee. But then I said that it wasn't until the next morning that I pay the fee, which I did.
It was interesting that they only wanted 200 euros, although 150 euros were signposted in the rooms. Having not accepted this, EUR 150 was now in order for them.
Afterwards, the younger gentleman from the reception almost shouted at me in an aggressive tone, even in the presence of the other guests who stood behind me. When I wanted to point out to him that he can also talk to me "normally" with me, he canceled the "conversation. "
And this behavior probably has nothing to do with a respectful approach!
As a guest, I can only say that it is simply sad that you have to experience such a thing!