The SPA area is really great and a real design highlight. The Family SPA is also very nice. The service at breakfast is unfortunately not appropriate for such an exclusive house. You are not asked if you want a coffee, for example. As a guest, you have to see that you can use one of the service forces as you pass by in order to be able to order more drinks. In addition, the service staff repeatedly do not get on the line to assign the drinks to the right table. The drinks are often taken to the wrong tables or walk through the room several times on the tray, while the coffee gets cold on them. The breakfast buffet, on the other hand, is very rich and leaves nothing to be desired.
Unfortunately, housekeeping also has its weaknesses. Our used cake plate actually stood in the room for 30 hours without being taken away. These may all be small things, but this should not happen in such a house. On the other hand, the friendliness of all employees except one or two exceptions at the reception is absolutely top. A real disappointment is the Kids Club. We would never give up our two-year-old son there. When you enter the Kids Club with a child — and we have that several times on different days — you are just ignored. None of the employees there ask who you are, let alone if you want to give up your child. So I spent an hour there with my son without being approached at all. For older children, the Kids Club is certainly great, that there are many possibilities of self-employment we table tennis, Xbox etc. Contrary to the hotel description, the smaller children from 2 years of age do not seem to be cared for. At least one does not seem to have any interest in the care of smaller children, which is of course quite expensive. Our son could walk back and forth in the different rooms without ever being approached and even climbed out of the open windows into the open. By ignoring all the guests who entered, no one could have known that the little man was being supervised by myself. As I said, after the experience we have had, we would never let our son be supervised alone.
Unfortunately, housekeeping also has its weaknesses. Our used cake plate actually stood in the room for 30 hours without being taken away. These may all be small things, but this should not happen in such a house. On the other hand, the friendliness of all employees except one or two exceptions at the reception is absolutely top. A real disappointment is the Kids Club. We would never give up our two-year-old son there. When you enter the Kids Club with a child — and we have that several times on different days — you are just ignored. None of the employees there ask who you are, let alone if you want to give up your child. So I spent an hour there with my son without being approached at all. For older children, the Kids Club is certainly great, that there are many possibilities of self-employment we table tennis, Xbox etc. Contrary to the hotel description, the smaller children from 2 years of age do not seem to be cared for. At least one does not seem to have any interest in the care of smaller children, which is of course quite expensive. Our son could walk back and forth in the different rooms without ever being approached and even climbed out of the open windows into the open. By ignoring all the guests who entered, no one could have known that the little man was being supervised by myself. As I said, after the experience we have had, we would never let our son be supervised alone.