Best Western Hotel Graslin

Hotel

Hotel very well located, with parking nearby. Very friendly and accommodating home with our requests. Room at the 3rd on the street, but very quiet.

Room a bit small, but functional. There's nothing missing. Friendly staff. Central location, very convenient to visit the city.

Very good service
Except for the satisfaction survey that reveals the lack of management of the company.

Some lack of cooling (the room was way to warm! ), the fan that was installed wasn't efficient at all. The room in itself was fine.

Avoid during the summer, the air conditioning is off. And you cannot open the window duo to the street noise. I wished I would've checked before. The breakfast is also very expensive nothing special. The hotel is normal old but clean but the lack of air conditioning makes it intolerable in the summer.

Was a nit nosy but did the job.

Did the job.
Art Deco style. 1930s has a pretty nice folklo side.
It should be assumed frankly (or changed style).

Very bad experience at this hotel. First, I get to my room, I go to the bathroom, I close the door without touching the locking mechanism or anything else, and I stay locked inside! The door lock mechanism was defective. I stayed a long time locked up trying to scream for someone to come and open me. Finally, I had to resign myself to smash the door, and I succeeded (a chance that their doors are not solid). It was a very unpleasant moment, not to mention that I could have hurt myself by trying to break the door. The next day, the hotel manager apologizes and offers me breakfast. I submit that for such a mishap, I feel that he should offer me the full night. This same manager tells me that they will already have to pay for the door, and that the breakfast is good enough! No consideration on the part of this manager in relation to the stress I was able to live (or physical injuries I could have had). In short, very bad customer service at this hotel!

The rooms are very small and when I arrived there was a mess left from a previous guest. For a two night stay my electronic key failed twice leaving me a trip to reception to sort it out. I had an issue with cleaning service. I always hang a “do not disturb” sign on my door because I don’t t like my stuff being moved around for cleaning. While out, my room was cleaned and worst of all important receipts were thrown out. Company receipts which I needed refunding for. The hotel manager wasn’t helpful and argued his point that a “do not disturb” sign doesn’t mean the room won’t be cleaned. For someone who travels for a livening this is a first. This wasn’t a single event. The three colleagues I was traveling with experienced the same. The breakfast for 13 euros is just simply not worth it unlesss you have an affinity for cold cuts and white bread. One positive point and the reason they received 2 not 1 Star is the location which is central. Worse of all is the manager arguing his point and not trying to help me solve the problem.

Centrally located and nicely put together.

Hotel clean, very well located, close to Graslin Square and tram. The staff is smiling and we arrange for the room and luggage. 5/5

Comfortable, super Professional staff, small room for the price and services offered by the hotel (nothing more than a place to spend the night)

Hotel well located near the Cambrone course. Efficient and friendly welcome. Nice and well maintained rooms. Good value for money.

Very nice Hotel in the centre of Nantes. Quiet and very helpful staff.

Comfortable and nice, clean and pretty bathroom.

Good value for money and very nice staff. Perfect room. And good location!

Very good stay in this hotel very well located with nice and competent staff. Great breakfast.

This hotel knows how to take care of its guests. We particularly enjoyed the personalized word of the manager and the presents waiting for us in the room when we arrived.

Small functional room. Excellent shower. Breakfast but No bar or restaurant. Central location is key feature. Upgrades in progress.

Very good location near the center of Nantes. The junior suite is spacious and ideal for a family of 5. The breakfast is on the other hand a pure Scam.

The room was a little small, the paint flakes in a few places (hotel under renovation), The breakfast is well Provided. Hotel convenient because in the city center but lacks parking.

Nice city hotel in the centre of Nantes. Partner of Acceuil Velo.

The hotel is in a pretty central location, the property is not modern but in the process of restructuring, the staff are very friendly.

Great hotel located in the center of Nantes. Very close to all major points of interest in the City. Well served by public transport. Room for 4 people clean and Modern. Great breakfast in the Morning. The hotel does not have parking. Nearby (50/100 Meters) There is a very comfortable multi-storey. Recommended.

Rooms are comfy but somehow quite tiny. Staff is friendly but messy. Breakfast is just average.

Comfortable, clean hotel. Elevator access. No ac. In a quiet area — I was on the street but there is not a lot of vehicle traffic.

Very nice hotel in the heart of Nantes, quiet.

Discreet, but cozy and very well located. Excellent deal in general.

There is no parking at the hotel. No bar no restaurant but a good one next door it is OK nothing special.

Very good hotel, the staff there is great and the breakfast excellent!

Very friendly staff, hotel location, contribute has a very nice weekend in Nantes.

Nice redone recently, very well soundproofed, clean and very good location. The breakfast was good.

Just for the situation, but there are much better on Nantes.

Nice, renovated with taste. Excellent, very friendly staff.

Very pleased with my two nights in this hotel.
The hotel is well located, rather spacious and soundproof rooms, neither too hard nor too soft bed, nice bathroom with a bathtub
In short a very good value for money.