Demeure Sainte Clotilde, événementiel et chambres dhôtes à Neffies Demeure Sainte Clotilde, événementiel et chambres d'hôtes à Neffies

Very unprofessional service. I had made a booking for three nights for a family of three well in advance, as it was the high season (August). In late June, the manager informed me that they were cancelling the second night, because they had a private event during that day. They suggested that we stay for the first and third night and that they would find us somewhere to stay for the second night. No information on where this would be and whether it was a similar room than what we had booked was not shared. When I asked if we were still going to be charged the same amount or if we would be compensated for the inconvenience of changing rooms every day, the manager never got back to me despite promising to do so. In the end, I cancelled the whole booking because I could not trust that the rooms we had booked would be there by August with this level of unprofessionalism. This is what could be expected with airbnb’s but not with professional establishments. We travel in this area a lot, and I have never encountered such poor service. Now we had to change our travel plans and book somewhere that was much more expensive, as it is already late in the season. Very disappointed with how this business is run.

This was our second visit as we came for a week in 2023. This year was even better as Carlos had added the beautiful swimming pool and terrace. Excellent breakfast, too much food! The family including new baby Raphael are so welcoming and treated us as one of the family. Can fully recommend.

This was our second visit and Carlos had added the beautiful terrace and swimming pool. As before we were treated like family. The whole family including the new baby Raphael are delightful. Nothing is too much trouble. Can highly recommend.