Vacancéole - Les Balcons du Soleil

Yes, there is a large parking lot located next to the residence, which provides easy access to the hotel and allows for hassle-free parking.

Guest opinions regarding the staff are mixed. Many highlight a very warm, joyful, and friendly welcome, noting the professionalism and responsiveness of the employees. However, there are some complaints regarding an "inhumane" approach when resolving booking cancellation issues and instances where reception staff were unavailable during working hours. For convenience during check-in, a key safe is provided at the entrance, allowing guests to check in even late at night.

The condition of the accommodation is inconsistent. Some guests describe the apartments as clean, functional, and updated. At the same time, many complain about significant wear and tear: 1980s-style furniture and interiors, holes in the walls, broken light fixtures, faulty plumbing (broken shower heads, leaking faucets), and uncomfortable beds. Issues with the electrical system, such as fuses blowing when using the stove, have also been mentioned.

Guests are very satisfied with the view from the windows, describing it as magnificent and stunning. The balconies offer views of the Pyrenees mountains and the ski slopes.

The cleanliness situation is a subject of much debate. Some visitors find the rooms very clean, while others report dirty walls, hair in the sink, and even an unpleasant smell from the refrigerator. There have been complaints about insufficient cleaning prior to arrival and the fact that guests are required to leave the apartment in perfect condition upon departure, despite mediocre cleanliness upon check-in.

Rooms are equipped with kitchenettes, which usually include a dishwasher and a coffee machine. Some apartments have a television, although guests note that it may be small or malfunctioning. A minimal starter kit is provided: one roll of toilet paper, a sponge, and dish soap.

Access to the pool and jacuzzi is provided free of charge; however, they are not located within the hotel building itself, but approximately 300-800 meters away at the Spassio complex at the foot of the slopes. These can be reached via shuttle. Some guests noted difficulties regarding pool access for children.

The hotel provides lockers for ski storage. However, one guest noted that the locker size in the six-person apartments only accommodates three pairs of skis, which is insufficient for the whole family.

Yes, pets are welcome. Guests have noted a warm reception for their dogs and positive experiences interacting with other guests' pets.