Review of ibis Paris 17 Clichy-Batignolles 3*

We are from New Zealand and took a bus tour from Holland which had us booked into this Ibis hotel for four nights. The room was very small but clean and adequate inasmuch as we only needed to sleep there. However, this is about the only positive thing I can say about it. I understand Ibis market themselves as budget hotels but even so, guests should be able to expect a good standard of service, budget or not. I would hesitate to stay there again and would not recommend it too highly to others. I think there must be better budget hotels in Paris. I have stayed Ibis hotels throughout NZ on my work travels and have been well satisfied. I expected it to be at least the same or better in a place like Paris. Firstly, I found the desk service rather unhelpful and lacking in some areas. We were there in summer and on a couple of nights when it was particularly hot we asked to have the air conditioning turned on. There was one in the room but it was off. The desk attendant simply informed us that the air conditioners were "seasonal" and refused to reason any further. It was summer so we were curious to know when air conditioning season would be. Other guests took to propping their doors open to let some air circulate through their rooms from the hallway. Also, there were no coat hangers in our room so I went to the desk to ask for some and they replied that they "don't supply coat hangars. " This was a surprise because even the most budget hotels I've stayed in before at least have coat hangars. Secondly, I found the breakfast rather bland, consisting mostly of croissants, breads, cheese and cereals. The hotel was filled with tourists so I can't see why they can't afford to provide decent food. What small items of hot food came out wasn't very good. Also, one morning when my sister-in-law was walking out, she was approached by a staff member and rudely accused of stealing food; that she had been seen doing it every morning. She had been doing nothing of the sort and invited the staff member to inspect her bag. When it was found she had nothing the staff member walked away without acknowledging her error or offering any kind of apology. It was obviously a case of mistaken identity. We find this quite unacceptable and unprofessional. I think the staff need some training in customer service. My sister-in-law often visits Paris but vowed not set foot in an Ibis again.