Scandic Oulu City

The hotel has a spacious indoor parking garage, which usually has enough spaces for all guests. Parking is paid on a daily basis. Some visitors experienced difficulties paying via the terminals in the parking area as a special card is required; therefore, it is recommended to pay for parking at the reception upon check-in.

Opinions on the staff are mixed. Many guests describe the employees as very friendly, professional, attentive, and always ready to help. However, there are complaints regarding the organization of the reception, where staff workload has led to errors with keys, room cleaning, and parking. The staff speaks Finnish and English.

Breakfast is generally rated positively, with guests noting a wide selection, fresh products, and the availability of healthy options. The dining area, which offers a panoramic view of the city, has sufficient seating, although it can be difficult to find a free table during peak hours (around 7:15 AM). Some guests noticed that the breakfast menu does not change over several days, and the quality of the juices is rated as basic.

The hotel has a restaurant and a bar; however, reviews regarding dinner are negative. Guests complain about the limited selection of hot dishes, high costs (for example, 89 euros for dinner without drinks), and low food quality, mentioning sausages with french fries. It is also noted that the restaurant and bar may be closed on Sunday evenings.

The rooms are described as spacious, clean, and cozy, with some featuring balconies. Rooms are equipped with a refrigerator for drinks, a television, a safe in the wardrobe, and lighting. Regarding the kettle, information is contradictory: some guests report its presence, while others say it is missing but hot water can be requested at reception. Coffee and tea are also provided in the rooms.

Most guests find the beds comfortable, though there are complaints about squeaking, a "worn-out" feel, and the use of two single beds pushed together with a bar in the middle. Soundproofing is generally good, and neighbors behind the walls are not audible. However, during the cold season, the rooms can be chilly, requiring the use of multiple blankets.

General cleanliness in the lobby and rooms is rated highly, with many describing the hotel as very clean. Nevertheless, there are complaints about cleaning quality, mentioning dirty floors, trash under the bed, and untimely towel changes. Some guests also noted scuffed furniture and worn corridors.

Many guests liked the underfloor heating in the bathrooms and the high-quality shampoos with a pleasant scent. However, a serious drawback is the shower design: water often spills across the entire floor, requiring the room to be wiped with a mop after showering. Some guests also noted plumbing failures.

The hotel has a gym, which some guests rate as above average, and a small sauna, although one visitor reported that it was out of order. The internet is stable and works well. There is a small shop at the reception selling basic necessities.

The hotel is suitable for family vacations: children are offered welcome juices, and the staff in the breakfast area are attentive to young guests. Upon request, the administration can provide a baby cot in the room.

The building has an elevator, access to which is only possible by scanning an electronic key card, which increases security. Guests note that this feature may not be obvious to tourists as there are no instructions provided in different languages.