Soluxe Cairo Hotel

Hotel

Near the pyramids and the new Egyptian museum located in a quite street parallel to cairo-alex dessert road, at the end of the street there is a micro-bus stop.

The Soluxe Hotel was amazing. Customer service is perfect, Reception treats you as a 5* guest, the cleaning and maintenance staff are proffeaprofe and kind, and security makes one feel safe. The rooms are large, clean, and quiet. The breakfast is amazing.

Very bad unprofessional team Keeps customer waiting during long mobile call Unprofessional behaviors No parking (it's closed) we have to keep the cars in dark unsecure street.

It's a good place and service.

The place is nice and clean. Communication with staff is sometimes difficult. Expensive lunch.

The stuff is NOT freindly at all they are annoying.

Nice, co-operative, gentle staff.

The place is friendly in a great location (walking distance to Giza pyramids), not everyone speaks English but they do try to help. It is pleasent to spend time at the pool, but there is a no swimming sign. The balcony of the room is large, perfect to watch the sunset from there. (Not much of a view otherwise) Room is large with aircon, only problem is its not very clean … That is the only down side. I would of give it a five star if it was cleaned properly.

Very unprofessional and rude staff. No sense of customer service wether at reception, restaurant or room service. The ugly face of the facility reveals the moment you step in the hotel, no concierge no bellboy at lobby. Proceed to room no english TV channels had to complain 10 times in 3 days to get it fixed, no Wi-Fi in room the IT guy brought a router, as for cleanliness the room was a mess after daily room service call the room still could spot long female hair lying around (i stayed alone no female company). As for the hotel amenities the so published spa doesn't exist and gym is nothing more than a couple of treadmill and some vintage machine for whole body workout all smashed in a small room. All in all good if traveling for work and just need a place to crash at night and get out early morning but not recommended for someone with leisure or family outing.

Wrong location. The correct is next to movenpick hotel.

I wanted to have lunch with my family 3 adults and a child at this hotel, and thought they had a Chinese restaurant, but the menu turned out to be same like any other Egyptian restaurant. We placed the order on the I pad the waiter gave us, and waited for about half an hour, without anybody showing up to ask for service or drinks, or do the customary service, although we were the only people and there were around 4 waiters doing nothing. I reached to one of them and asked why it is taking long, he gave me back a cold answer: that it will take another half an hour, even for salads and soups, but asked me if some body told me the prices I said no, then he made some calculations and told me it will cost you 850 pounds, I did not argue the amount, and waited some more, then when no body showed up, I went to them again and told to cancel the order. To my surprise, no body cared less, like I was talking to walls. Very bad personnel, bad behavior in a touristic area. If you don't need the business, move out.

Makes already about 6 years that I have been but it was great. Very good swimming pool. The worst distance to the town centre and having to take taxis, most do not speak English…