Hostal & Spa Casa Real Resort
Rafael Vieira y Juan montalvo, EC180250 Baños, Ecuador
Only 100 metres from Aguas Termales hot springs and Cascada de la Virgen waterfall, Casa Real boasts free parking and comfortable rooms with free Wi-Fi. The town’s commercial area is 300 metres away.
1. When we arrived to do Check In (1h20pm) they were preparing a private event inside the hotel, asked if this would be a noisy party, and specifically mentioned that there will be an event without live music and no noise until 11 PM. But at night his noiseless party turned into a party with live music, which ended until 2h00AM. Our room was next to their living room, they had no respect for the people who were staying at their hotel, they should have informed us that they were going to have that kind of event or at least tell us the truth before doing the Check In.
2. We didn't have hot water most of the night, and instead of repairing it, they kept lying, saying that the whole city is without water, which was an absolute lie as we just didn't have hot water. So your warm-up system had a problem, not the whole city!
3. The place was under great construction and was not the same as the photos on the reserve.
We didn't like staying there for 1 night at all, all they did is completely destroy our weekend vacation. In the end we got back half the price we paid, but I think it wasn't enough compared to destroying someone on vacation. And we never received a single apology from the owners.