Solaz Boutique Hotel

This stay completely ruined our trip.
From the moment we arrived, everything felt disorganized. The parking was locked, there were no signs or staff around, and reception was empty. We had to look for someone ourselves and eventually found a staff member in the restaurant after about 20 minutes.
The check-in process was chaotic. We were kept waiting for around 30 minutes while the receptionist searched for a laptop and checked our booking and documents. Only after all that, we were told that check-in starts at 3:00 PM (it was 2:30 PM). This could have been communicated right away.
The room itself had several serious issues:
• windows don’t lock.
• the safe is unusable (no lock)
• the TV is not properly installed.
• strong chemical smell in the room.
• poor cleanliness (dead mosquito on the wall, wet toilet seat)
We asked to fix the window issue, but after being shown multiple rooms, it became clear that none of the windows in the hotel lock. This is apparently considered normal here.
As for the safe, we were given a separate lock and warned about a ~$200 penalty if we lose it.
Overall, the level of safety is unacceptable. Instead of addressing the issue, staff kept saying that “nothing ever happens here, ” which is not a valid justification.
There was also an issue with parking — our car was blocked. Since no one was at reception, I went to the restaurant to ask for help.

An experience that completely ruined our vacation.
We arrived at the hotel, and the problems started from the very first minute. The parking was locked, there was no clear navigation, and no staff around. We had to search for the reception ourselves — no one was there. We eventually found the staff member in the restaurant after about 20 minutes.
Communication was very poor. The receptionist kept us waiting at the entrance for around 30 minutes: first looking for a laptop, then checking our reservation and documents, and only after that mentioning that check-in is at 3:00 PM (it was 2:30 PM at the time). This could have been communicated immediately — we would have gone for lunch and returned later.
Then — the room. And here’s where the main issues start:
• windows do not lock.
• the safe does not work (no lock at all)
• the TV is just standing against the wall, not properly installed.
• a strong chemical smell in the room.
• signs of poor cleanliness (a smashed mosquito on the wall, a wet toilet seat)
We asked to fix the issue with the windows — they started moving us between rooms, but it turned out that in the entire hotel the windows don’t lock. This is presented as “normal”.
The safe? We were given a separate lock and warned that if we lose it, the fine is around $200.
Security is basically nonexistent. At the same time, they tried to “reassure” us by saying that “nothing ever happens here.