Review of Tropical Deluxe Princess 5*

The staff was excellent. The food was great! The beach and pool was clean and good. Unfortunately, the rooms were old. We went as a group of 8 with four rooms. All of our rooms had problems. All the drains were clogged in all the rooms. They sent someone with a plunger. SMH! One room, the shower floor had a hole in it, when she went to shower, her foot went through the base of the shower. Her toilet didn't fully flush. Mold in her room. 2nd room, their room was very hot. They also had mold and plumbing issues. 3rd room, more plumbing problems, door didn't lock, mold. My room, no lock on sliding door. Bathrooms were moldy, sink moldy, fixtures moldy, shower curtain moldy, mirror moldy, bed and pillows hard. We complained. Oh, and they sent this "technician" to fix the sliding door lock. He came with a phillips, screwdriver, and a needle nose plier. He had a hard time fixing it and it still didn't lock. One staff member tried his best to help us. They were able to change rooms the following day. But we still had to wait for 2 more. They showed us a honeymoon suite that was under repairs. I'm not even going to comment on that one. Just bad… They had another room prepared but let the others take that one. So we had to wait for the 3rd day for a room. They gave us a beautiful room, honeymoon suite, first floor ocean and pool view. Guess what? MOLD! Mold on pillows, bed cover, walls, jetted tub, plus our front door and sliding door locks were broken. I was able to pull the whole cylinder out of the face plate! Poor circulation in bathroom, mold on walls. You can even see where they painted over the mold. The vent was just blowing spores and I couldn't sleep because I couldn't breathe. By then we just gave up on complaining. Figured we'll never return there nor vacay on their brand. We lived in a suitcase for 8 DAYS! AND I told them from DAY 1 I'M ALLERGIC TO MOLD! I got sick with respiratory issues. We informed them. They said they'll take care of it. Guess what? We were on our last day (of 8) and they still didn't take care of the locks! We had to carry our valuable items with us everywhere we went. I guess they don't care since we're leaving and left it as is for the next victims I mean couple. And everywhere you go you are being hit with sell sell sell. I didn't go on vacation to be bothered by sales for everything. I get that at home. I came to relax that's why it's called vacation. Not sellcation. We didn't stay much in the rooms. We also did 1 excursion, Seaquarium. But they try to sell you on everything. We went out with the local to see outside the resort. Had a good time. Like I said, food was excellent and staff that served at bars and restaurants were great. But the rooms, old and jacked. Never again. Buyers beware.