Review of Jewel Punta Cana All-Inclusive Resort 5*

Jessica M.

12/11/2015

Respond
6/10
My husband and I stayed at Dreams Punta Cana for our honeymoon. Our debit card information was stolen while we were at this hotel from the ATM. While we have been home, we had extra charges go through at various locations across Uvero Alto & Bavaro. Do not use the ATM at this hotel. While in Punta Cana, we only used our card at the ATM at Dreams, so we know the information was taken there. The hotel rooms were quite outdated, needed maintenance and rather small. One of the electrical outlets in our room was taped over and would not work. Besides the 1 outlet in the bathroom, we only had 1 outlet available in the room. When we arrived at Dreams from another hotel, the bell boys lost our luggage & sent it all to the airport with other vacationers. No one was helpful at the resort during this time except for Robert (bell boy). He went out of his way to fix someone else's error and to find our lost bags. After receiving our luggage hours later, we were told management would talk with us the following day. That never happened. We thoroughly enjoyed the beach, pool, bars & restaurants. The beach was beautiful & the seaweed was cleaned frequently. The pool was really nice. We enjoyed all of the bars, our favorites were the swim up, the bar with the swings and the bar by the reception desk. The food was delicious at all of the restaurants and the wait staff was incredible! We Overall — a nice resort. Great amenities & staff. Taking into the positives and negatives into consideration, we would have to give thought into staying here again.