The hotel does not match the stated 5 *. Despite the fact that the reservation was made more than 7 months, we were given the worst room: with a view of the construction site + the closest to the theater, where there are loud evening events. There is no information from the hotel that the building is in full swing 20 meters. And also does not give you a choice and will sit in "leftovers" with comments "no places". The room had construction dust everywhere. Dirt from previous guests: hair in the bath, shower. Dirty utensils (This is serious), Slozhjonnaja in the closet at the entrance. After a long talk on reception and a photo from the room, gave another room: a little further down the hallway. With exactly the same dirt and 100% view of the building. In this room, which was also dirty: everywhere the divorces, same building dust everywhere. Neotmytye toilet, bath, handles, doors after previous occupants, etc. Also there was no water! In the sinks, shower and bath! All. After the next hikes on reception, in the room came the plumber and connected the water. It's been 1 night on the clock. The next morning we were greeted by a flood in the room. Unfortunately we had to spend at the Hotel 1 night, TC checked in at 10pm.
In addition to us this evening came a client who were also unhappy with the rooms where they were checked in. On all their requests was one answer: "We are sorry. We can not help "after such a five-star nightmare, we decided to change the hotel to normal. Booked and left. The hotel's problem is not only in the room, but also in the infrastructure, which likewise pulls a Mach on 4 average stars.
Now the hotel refuses to return our money for a time, 90% of the rest, that we do not live in it.
Hiding the true information and exposing beautiful 3d-pictures of rooms and lounge, the hotel misinformed customers and gives false information. The real look of the hotel, rooms and grounds is not consistent with the stated website and does not look as beautiful as the visualization.
In addition to us this evening came a client who were also unhappy with the rooms where they were checked in. On all their requests was one answer: "We are sorry. We can not help "after such a five-star nightmare, we decided to change the hotel to normal. Booked and left. The hotel's problem is not only in the room, but also in the infrastructure, which likewise pulls a Mach on 4 average stars.
Now the hotel refuses to return our money for a time, 90% of the rest, that we do not live in it.
Hiding the true information and exposing beautiful 3d-pictures of rooms and lounge, the hotel misinformed customers and gives false information. The real look of the hotel, rooms and grounds is not consistent with the stated website and does not look as beautiful as the visualization.