Review of Comwell Middelfart 4*

Its a beautiful location to get away from the busy city life. The rooms are huge with a good view of the new bridge. There are no options for dining other than the hotel's restaurant's multi course buffet every night so visitors must be prepared for that. I would say that the service was professional and to the point. It would be nice if the staff could have a little more warm interactions with the guests and try to help with little challenges they may be facing. I did have a very good experience where Anna gave me my room keys as I walked in to the reception for the first time. The cot I had asked for was not in the room but Anna helped to get that sorted out. We were also given some leeway to check out at 12 pm instead which was really appreciated. The restaurant staff were wonderful as well as they did their best to serve us a fine meal every time and ensure that we had all that we needed. Perhaps if anything the rooms could be improved with a kettle to boil water for hot drinks. One of our colleagues who was staying with a baby was bluntly told that there wouldnt be any kettles for them to boil water for their baby's milk. There was no follow up offer of a solution either to help the customer. That was kind of cold for a hotel staff to do. While I do think the location is good, I would not consider coming here again if I had an option. This is a great location with a potential for excellent service and customer satisfaction. But its lacking a good finish in the customer experience department.