Hotel Assens

Opinions regarding the staff are divided. Many guests describe the employees as very friendly, smiling, and helpful, noting a warm welcome. However, there are complaints that the reception may be closed and that room code information is sometimes sent with a delay. Additionally, some visitors encountered staff confusion during check-in and disorganization at the front desk.

Breakfasts receive varied ratings: some guests describe them as luxurious, delicious, and diverse, with an abundance of freshly baked bread, fruit, and coffee. Conversely, others describe the menu as boring, complaining about dry pastries from the freezer, a lack of milk, and insufficient coffee in the pots during peak hours. The absence of vegetables in the buffet was also mentioned.

The hotel features the Emilo restaurant, which many praise for its delicious food and cozy atmosphere. Some guests were satisfied with the quality of the dinners, especially those part of special offers. At the same time, there are negative reviews comparing the food to grill-bar quality, noting discrepancies between the dishes and the menu, and inconsistent portion sizes.

The condition of the rooms generates conflicting reviews. Some guests find them bright, clean, and spacious with comfortable beds. Others complain about worn-out furniture, old mattresses (which some found too firm), a lack of clothes hooks, and poor-quality pillows. Issues with windows, which were either dirty or leaking, were also mentioned.

The quality of cleaning is inconsistent. While a number of guests are satisfied with the cleanliness, there are serious complaints about dust, dirt in the rooms, and the unsatisfactory condition of the shower cabins. Specifically, limescale, black mold in the tile grout, and generally neglected plumbing were mentioned. There was also an instance where trash was not emptied and towels were not changed for five days of stay.

The hotel has a jacuzzi (hydromassage bath); however, guests criticize the high cost of use, which ranges from 795 to 1,000 Danish kroner per session. One visitor noted that this service was not transparently described on the website. It was also mentioned that the spa area may be temporarily unavailable due to technical leakage problems.

Yes, you can stay at the hotel with a dog; guests note that this presented no problems.

Overall, the hotel is characterized as a peaceful place for relaxation. However, one guest reported constant noise from a flagpole rope outside the window, which flapped day and night due to improper fastening.