Riverside Palace Apartments

Where should I begin? First of all I was given the wrong appartment than I had reserved. I had been given a smaller appartment even though I booked the superior appartment with a balcony. I had called the reception, which is 24/7 available, and they said all was fine with the booking and I had received what I had booked. The room had no curtains in the bedroom, the doors dont close properly, there is not enough wallplugs to charge phones and the appartment complex is super noisy.
This was only the tip of the iceberg. After the first night, and second day in the city, we arrived at 1:00am back to the appertments to find the power had gone out. Once again, I called the reception and they replied to only check out the problem by 8:00 am in the morning due to their "staff working hours". Being that a power outage is not the worst thing in the world we let it be.
After we hung up the phone we saw and enormous amount of water on the ground by the kitchen. The boiler was leaking large amounts of water, on the kitchen cabinets, electrical plugs and onto the ground.
We called the reception again and asked them politely to send someone over to check on this issue to prevent:
1. Water damage 2. A fire 3. Carbon mono-oxide poisoning, seeing as these detectors are not required here. We received the same reply from the reception: our staff only work from 8:00 am till 23:00 pm. Even though we cleary stated the dangers we were in, not only us but the whole building.

Great value hotel if you in Prague for a few nights.
Kitchen was well stocked with utensils and the washing machine the bathroom was very useful.
There is an elevator that can get to the 5th floor.
Easy to hear people in the hallway and stairwell (especially at 3am) as well as moving chairs above you.

Riverside Residence Prague is a wonderful place to stay—spacious, clean, and ideally located along the river with easy access to both the city center and peaceful walking areas. The apartments are tastefully furnished, well-equipped, and provide a cozy, home-like atmosphere. The staff is friendly, responsive, and helpful, making the overall experience smooth and welcoming.
One thing to note: during particularly hot summer days, the air conditioning could be improved. While fans are provided and the building stays relatively cool, stronger or more widespread AC would definitely enhance comfort in warmer months.
That said, the charm, location, and service more than make up for it. We’d absolutely stay here again and recommend it to others looking for a quiet, comfortable stay in Prague.