Sylva Hotel

This was the most terrible hotel I’ve ever stayed in.
It was dirty, extremely noisy, and the staff were impolite and arrogant — which was disappointing, especially since they were Asian like me. Sadly, they showed no manners or professionalism.
The hotel itself is in awful condition. At night, we could barely sleep due to the noise, and worse, there were cockroaches and bed mites in the room. It was disgusting.
Honestly, this hotel should be shut down. I don’t understand how they’re still operating.
There are plenty of other hotels nearby that are clean, well-priced, and much more decent. Unfortunately, the online advertisements for this place are completely misleading and far from the truth.
The whole place feels creepy — like something out of a horror movie. It’s like staying in a serial killer’s hideout. Is it haunted or what?
There was no Wi-Fi, the towels were like rags, and the room had a horrible smell.
This was hands down the worst experience I’ve ever had at a hotel.
I seriously can’t wait for the day this place gets shut down. Avoid at all costs.

During my recent trip, I chose this hotel based on the great reviews, and I wasn’t disappointed. The check-in process was quick, and the staff made me feel welcome right away. My room was spotless and well-equipped with everything I needed, including a powerful air conditioner, which was essential during the hot summer days. The free Wi-Fi was reliable and fast, perfect for catching up on work emails. I especially enjoyed the rooftop terrace with panoramic views of the city, a perfect spot for morning coffee or evening relaxation. The hotel restaurant had a diverse menu with tasty local and international dishes. Location-wise, it was close to public transport and several attractions, which made getting around easy. I highly recommend this hotel for a pleasant and stress-free stay.

The hotel has the feel of a former Soviet-era property. It may have been decent in the past, but now it resembles more of an elderly care home that moonlights as a hotel.
Our first room had a strong unpleasant odor and the air conditioning didn’t work properly, so we asked to switch. The second room was better in terms of smell and the AC functioned well, but there was mold in the cabinet, making it unusable for storing clothes.
There was no mini-fridge in the room, which was disappointing. Sleeping conditions were acceptable, but I wouldn’t recommend this place for families.
On the plus side, the location is convenient—close to a large supermarket, several 24-hour shops, and public transportation. The property also features a nice pool area (which we didn’t use) and offers a simple breakfast with eggs, ham, cheese, butter, and toasted bread.
Unfortunately, when we asked for fresh towels, the staff refused, saying it wasn’t possible.
With proper renovation and better service, this hotel has the potential to improve significantly. It’s commendable that they employ elderly staff, but the place would really benefit from some younger help to assist with maintenance and modernization.