Silver Sands Beach Hotel

Misrepresented room, towel service that doesn’t work, and a USED towel left out as “fresh. ” Avoid.
Booked a “Standard Side Sea View” room for a family of three (with a 4-year-old) and got something that looks nothing like the photos on the hotel’s own website. The room is tiny — so cramped we were practically sleeping on top of each other. To make space, staff shoved a side table into the bathroom under the sink, so the bathroom door won’t even close properly. When we asked at reception to move or to pay for an upgrade, we were flatly told “all the rooms are the same. ” That’s simply not true — guests on the upper floors have far better rooms, and the website photos prove it.
Housekeeping is a daily failure. For three straight days we were left with one towel or none at all, forcing us back to reception every single time to wait around an hour for towels that should already be in the room. Every time: “it’s a housekeeping issue, we noted it. ” And every time it happened again.
Then it got genuinely disturbing. We came back from the beach to a “cleaned” room with a single towel laid out by the sink as if fresh. It was visibly dirty and smelled — clearly unwashed. A used towel, presented as clean, for a family with a small child to use. That is a serious hygiene problem, full stop. I reported it and asked for the manager; all I got back was that he’s “aware of the housekeeping issue and handling it. ” That means nothing.

We stayed at Silver Sands Beach Hotel 2 years ago, and the main reason we decided to return this year was because of Makis, the barman upstairs. He is an absolute credit to the hotel and genuinely made our holiday enjoyable. Alongside the reception staff, he was one of the people who consistently made us feel welcome, comfortable, and valued as guests.
Unfortunately, most of the downstairs pool staff (not all) were moody — we received funny looks and attitude simply for ordering a caramel latte, to the point where I no longer wanted to go and order and I made my partner go for the rest of the holiday.
The waiters were perfect throughout the holiday — welcoming, friendly, and always happy to help, which made a huge difference to our experience.
When we first arrived, the TV in the room had clearly been smashed by previous guests, and there was even blood splattered on the walls, which was shocking to walk into.
We had a major issue with our room flooding due to problems with the toilet. Our whole room had filled about 3 inches with toilet water within 5 mins. We were basically left to deal with it ourselves — the cleaner and handyman walked off after stopping the toilet from flooding, leaving us to mop up the water alone. We actually had to run to the cleaners’ cabin ourselves to find mops. Thankfully, another cleaner passed by and stopped to help us, which we were very grateful for.