Captain Pier Hotel

The whole hotel was very clean. But you only get fresh towels and linen every three days! The bed is very hard.
The food is okay, but always the same. The staff at the reception is not very helpful (lacking English skills, not well-informed about anything).
There was not much for children.

Wow — second day here.
Shower flooded the apartment.
Beds are so hard it’s difficult to sleep.
But….
Chair on balcony literally just collapsed (see picture) luckily no one was injured. Phoned reception and was told can’t be dealt with until tomorrow — really it’s a chair.
I said I just need another chair to sit on and the phone was hung up.
Just dropped the chair back into reception with the broken parts (nobody was available to speak to) and collected a chair from the bar on the way back up. Really it’s wasn’t difficult.
Anyway back to enjoying my view of the building site opposite our room.
In all seriousness location is fantastic but wow what a rubbish start to our holiday.

I don’t know if I should give a review or not since we didn’t even get to stay here, but here’s my two cents.
Hotel: it’s close to the beach, the gym is nice.
Room: imagine driving all night to the airport, flying to a different country, it’s hot and humid, you’re the last ones on the bus drive, you get to the hotel, you’re tired, sweaty and hungry, and the receptionist gives you the “my love” speech and sends you to another hotel for 2 days because they’re fixing the ac in your room. They pay for your taxi and go to the second hotel where the staff tell you that they don’t have any rooms available, and that they told that to your original hotel a week before. The second hotel sends you to walk with your luggage to your third hotel where you have a blast. After those 2 amazing days are up, your travel agency tells you that they spoke to your first hotel, and that your room is indeed ready, and they will send a taxi to come and get you. You take your things that aren’t even unpacked because what’s the point since you’re staying only 2 days, get to the first hotel, and the same receptionist gives you the same “my love” speech and sends you to your fourth hotel. I swear i’m not making this up, it’s as ridiculous as it sounds. Her superior comes up and is kind of condescending when he speaks to us, as in what do you mean this is an issue, asks us to come to his office because at this point we’re making a scene in the lobby and people are staring.