Svetlana villa BR24 Anasta villa

Arrived at hotel before midnight and were greeted by older gentelman at reception — Theodore as far as I remember. Very nice and welcoming, provided us with essential information. We managed to get a drink at lobby bar Aliosha and another young bartender got us a good drinks and chatted about things we could visit. Off to the room which was on 2nd floor overlooking pool and slides. In the fridge we found sandwiches, fruit and soft drinks. Room was spacious — enough for me, my wife and 14teen year old son. Matress not new but together with topper it was perfect (during our stay mid October we noticed removal of old mattreses and replaced with brand new, thick ones on the ground floor) Room and bathroom was clean (no odours and no chemicail air fresheners). Furniture not new but in good shape — most importantly everything worked. Massive quality curtains that kept room %100 dark and cool in the morning. We checked AC — working no problem, pushing fresh cool air. We were aware of a problem with adjacent establishment playing loud music till late at night, but in our room we hardly heard anything. At Breakfast restaurant busy, not a massive variety to choose from BUT all fresh and quality, well prepared. If one thing run out, it was promptly topped up. Food for Lunch and dinner was great with plenty choices, every night a diffrent theme. Dinner time you'd be shown to the table by very cheerful gentelman — Kyriakos. Juices artificial, but tasted good and I could not care less.

I stayed at Anastasia Beach Hotel with my family and a 1.5-year-old child from September 25, 2024, to September 28, 2024, and unfortunately, the experience was extremely disappointing. Our room (reservation 460591379) had cockroaches, and to make matters worse, the staff refused to resolve the issue, suggesting the use of chemicals in the room where a small child was staying. This is simply unacceptable!
Furthermore, when I requested a refund, it was denied.
The hotel itself is in desperate need of renovation – the furniture and interior are visibly worn out. The elevators are very slow, and we had to wait a long time each time. The food is mediocre – the selection is limited, and the quality is not impressive. The water park, which could have been a highlight, turned out to be paid, which was a huge disappointment.
The hotel is poorly located in relation to the beaches, making it difficult to reach them. Every night, there was noise from garbage trucks unloading right outside the windows, which made it hard to rest. The soundproofing in the rooms is very weak, so you can clearly hear everything happening outside or in neighboring rooms.
Given all these factors, I do not recommend Anastasia Beach Hotel, especially for family vacations with children.

After arriving at the hotel at 3 am we thought that the next 12 hours before we could check in are going to be brutal. Instead we were greeted by an extremely pleasant man that made sure to ask housekeeping to prepare our rooms as fast as it was possible. Our rooms were ready 4 hours before planned check in time allowing us to rest after travelling for a whole night. We even got to enjoy some breakfast for free, even though theoretically we haven’t checked in yet.
Nice and clean rooms, super friendly staff. Don’t have any complaints.

Thought we had booked the Anastasia Beach Hotel but turns out we had actually booked at the apartments. Upon arrival at 2am we were informed there was no booking for us, and that the staff didn't know what they were going to do with us, we were found a room to sleep in for a couple of hours for which we were grateful.
We were informed the following morning the previous nights issues had been resolved and we were summoned the reception to get our wrist bands. Lady on the front desk — blonde hair and glasses — lovely and helpful. Explained everything to us. She always greeted us with a smile and a hello whenever we walked through reception and helped us with taxis when we wanted to go further afield.
All was well until I went back to the room after lunch and the door card did not work. It took several hours of multiple trips between the room and front desk for the receptionist to call maintenance, every time we went back to her she looked inconvenienced.
Once that issue was resolved the rest of the stay was uneventful and most of my negative comments regarding the pool and food are aimed at the main hotel.
Housekeeping came every day and asked if we wanted clean towels etc. To be honest it would need more than a day to make the rooms up to the 4* standard advertised by TUI. Cups and glasses were filthy, although we didn't use them.

We went only for the water park, which was €50 for a family of 4.
Recliners are looking a bit old but working fine, slide are great for under teens, but a bit tame for older.
Staff were lovely and the pool was lovely and warm.
Let down by the pool bar not serving food, which seemed to be a surprise to the ticket office.

The food in that hotel was brilliant, we really enjoyed it. Drinks good as well.
Nice pool and drinks, personnel friendly. Good value for money.

Myself and my two adult daughters have just returned from the most amazing holiday here. We had originally booked Marlita (a sister hotel) only to be told by easyJet it wasn’t fully open (wasn’t open at all) and we were to use the facilities at the Anastasia! On arrival we were checked in by an amazing English lady who told us we would actually be staying at the Anastasia as a premier guest, which included full use of the water park, spa and dining (including snacks throughout the day) The room was spotlessly clean and comfortable with clean towels every day. The food was great with a theme night each night such as Asian and barbecue we also had the option as all inclusive to visit several different local restaurants during our stay. The staff were great and always busy (our favourite was Amanda at the pool bar) Perfect location too. We will definitely be returning! Thankyou to all the hard working staff for a fantastic holiday!

The hotel was very nice with the great water park. The environment was really enjoyable. The food they serve was delicious with different menu every night. The staff were very polite and helpful. I don't remember how fast the week goes… It was really amazing time in Cyprus.

Right before I begin do not believe all the bad reviews you see regarding the Anastasia Hotel in Cyprus.
We have just returned from a nine day stay here. On entering the building, it was very pleasant to look at with very helpful reception staff. Rooms were nice with safe, bath and shower. Our safe didn’t work but after informing reception they had another one sent up. Nice table and chairs set up on the balcony. Breakfast was my favourite meal times everybody was catered for. Only gripe I had was the beans were always cold even if we arrived early for breakfast. Lots to choose from with pleasant staff. We did find that our plates were removed from the table as soon as we put our cutlery down which was a little off putting as it looked like they were trying to get rid of you but I’m guessing when it’s the height of the season they will need a quick turnaround. Different theme every night in the dining hall. Clean tables floors etc. Snacks during the morning and afternoon. Plenty of sun loungers around the pool. Cleaning staff work very hard some don’t speak a word of English but with a little bit of miming and patients you can get to understand each other. Be careful of the hot water in the rooms it can come out really really hot so watch out for the kiddies.

Food was very nice. We enjoy our food and gain weight😅. Room was comfortable. Staff were very helpful. We loved to stay at bar drinks was so good. Housekeeping staff were really hard working they keep the hotel really tidy. Enough sunbed at pool to relax. Loved it. Overall we enjoyed our holiday.