Houzzz21

Rude and poor customer service. They don’t answer the phone. Not enough parking spaces. Outdoor furniture is broken, and the apartment looks generally worn out. Most of the wall sockets are unusable. There were duvets for only 2 people, even though we paid for 4. The fridge was not cleaned inside.

This is potentially the worst accommodation experience I have ever had.
Because I booked an amazing flat downtown Zagreb last year, but it had no parking space and parking was difficult, I specifically booked a place this year which had parking. Or at least they said it did. When I arrived, I called the owner from the car (as I was driving), but he didn't answer, he texted me to text him. In a text message I asked him about parking and he said they do not offer parking spots, but parking on the street is free. Parking on the street would have meant parking on the pavement, blocking it, hoping for the City of Zagreb Council tow trucks not to take my car. All the neighbours warned me not to park on the street with a foreign licence plate. So I drove to the nearest actual car park, which is about a 950m upwards on the street.
They advertise the place with the photos of the suite on booking. Com. That is very much not what you get. One room, very small, no kitchen. The rooms have electrical wires hanging freely from the wall. There are no blankets, just bed sheets, so I was quite cold in the night while my husband slept in a pullover. These bedsheets are torn, but clean (looking).
The whole hall area between the rooms smells like sewage. There is only one kitchen, but I guess that is located in the suite, so we never got to see it. Very misleading.
For three rooms, there is only one bathroom, this means that at least 6 people use one shower and one toilet.

Advertised "free private parking" in the booking ad. In reality, you have to park in the street, blocking the whole sidewalk and half of the driving lane. Plus very rude owner.