Entremonte Wellness Hotel & Spa

Guest opinions regarding the staff are divided. Some praise the employees for their excellent work, politeness, and willingness to help, specifically highlighting Chef Cristian for his personalized approach to vegans. Others complain of very slow, unfriendly service and unprofessional behavior from the receptionist and manager. A severe shortage of staff across all areas of the hotel is also noted, which negatively impacts the quality of service.

Reviews of the cuisine are contradictory: some guests describe the food as exquisite and delicious, while others consider it mediocre or complain about regular service delays (waiting over two hours for dinner). The hotel offers a variety of tasty vegan dishes. At the same time, some guests encountered issues with insufficient food at the buffet and low breakfast quality. The local ice cream is specifically recommended.

Many guests note that the rooms do not match the photos on social media and are in need of renovation. Reports mention peeling paint, cracks in the walls, the presence of mold, cobwebs in the showers, and old, stained linens. There have been instances where electronic locks did not work or hot water was unavailable. Despite this, some visitors still find the rooms beautiful, spacious, and comfortable, particularly highlighting the comfortable beds and large bathrooms.

The internet at the hotel performs poorly. Guests report that connectivity is practically non-existent, which is explained by the concept of "disconnecting from the outside world."

The hygiene situation raises serious concerns for many guests. Mentions include dirty water in the pools and pipes, an uncleaned pond that becomes a breeding ground for insects, and a general lack of maintenance in common areas. Guests found cobwebs and dirt in some rooms. It is also recommended to increase fumigation in the cottages to avoid issues with mosquitoes at night.

The pools are in poor condition: guests complain about peeling paint that can ruin swimwear and broken tiles that could cause cuts. Private pools in the rooms are often found to be dirty or unusable due to fresh paint. The main pool and lake are described as murky and poorly maintained.

Guests highly rate the quality of the massages and yoga classes, describing them as magnificent. However, the technical condition of the spa area causes dissatisfaction: the Turkish bath is often out of order or in a dirty state, and the jacuzzi can be cold or too small for the number of guests. The water complex in general is described as worn out and in need of updating.