Hotel el portal Hotel
54 Tv. 54, Cartagena, 130008
Hotel el portal is set in Cartagena de Indias, within 11 km of Steps of La Popa Mount and 11 km of Bolivar Park. The property is situated 11 km from Cartagena's Gold Museum, 11 km from San Felipe de Barajas Castle and 12 km from Cartagena's Walls.
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The hotel is very beautiful, good rooms, very good cleanliness, great location. However, as a tour guide and travel agent I affirm that next time I return to São Roque I do not stay in this hotel. Reason: poor guest/ staff communication.
1-when arriving day 07/01 with my group, we were informed that our package would entitle the buffet that is served at night during the period of our stadium.
2 — on 08/01 four people in my group were charged the amount of the buffet. When questioning, I was informed that our group would only be entitled to the buffet of the day 07/01 information different from the previous one and not passed in the form of a contract as was later shown. The person in charge of reservations was able to want to charge R 4 44, 90 for a person of my group by Believe 2 pieces of watermelon.
3-the hotel did not make any effort to circumvent a simple communication situation and kept charging 3 of the 4 people in my group.
4-when we arrived at the hotel on 07/01 we were informed that there would be no cleaning of the rooms during our stay due to pandemic (information not passed previously)
5-mostly employees, unprepared to receive groups, moody and unsolicited, nor to help disembark the luggage of the car. I suggest to the hotel pass the employees for a retraining of how to work with tourism or will always receive criticism regarding this issue as we see here in the comments.