Monte Mágico

Yes, parking is available, but it is located in an area that does not belong directly to the hotel. An additional fee is charged for the use of the parking lot, which as of 2022 was 7,000 pesos.

Most guests describe the staff as very friendly, attentive, and helpful, noting that they create a home-like atmosphere. Employees named Jyoti, Solecito, Caro, and Rodrigo are particularly highlighted. However, there are some negative reviews: one guest described the service as poor, and another complained about a delay in room readiness (check-in occurred at 16:45 instead of 15:00). An incident was also noted regarding an incomplete first aid kit, where the administration stated they were not obligated to maintain a full set of medications.

The food at the hotel generally receives high ratings; guests describe it as very tasty, homemade, and prepared with love. Dishes by Solecito and Gloria are especially praised. On the other hand, some visitors find the menu insufficiently diverse for the set rates and note inflated prices for simple items; for example, a bag of Margarita chips costs 6,000 pesos.

There is no Wi-Fi in the rooms. Internet is available only in common areas, which some guests perceive positively as an opportunity to completely disconnect from daily worries and connect with nature, while others believe this information should be clearly stated during booking.

Guest opinions are divided. Some find the rooms original, private, and cozy. Others are disappointed with the quality, noting low-quality mattresses and linens (which in one case caused an allergic reaction), poor finishing, and worn-out furniture. Issues with heating, non-functional movies on the televisions, and a lack of mosquito nets—which led to children being bitten by insects—were also mentioned. Some guests noted that only one room was equipped with a refrigerator.

Reviews regarding the cleanliness of the bathrooms are contradictory. Some guests are delighted by the rustic design, open space, and general organization. Others report the presence of mold and limescale in the shower, low water pressure, and old, low-quality towels. Furthermore, accessing the shower via sharp stones and slanted cement was deemed dangerous, resulting in a foot injury for one guest.

Guests can take advantage of spa services, including visits to the hammam and massages, which are very highly rated. Yoga classes are also conducted. There is a natural pool on the territory, and the La Peinada waterfall is within walking distance (approximately 30 minutes). It should be noted that the jacuzzi is available only during spa treatments and not for general use by all guests.

The hotel has a very calm, peaceful, and magical atmosphere that promotes relaxation and communion with nature. There are cats and dogs on the property, whom most guests find very affectionate and friendly. However, one review points to poor hygiene regarding the dogs at the hotel.