Review of DoubleTree 5*

I was customer of Double Tree Beijing by Hilton from March 21st to 27th this year 2017 for a congress and some business meetings. During my days there I took money from the ATM machine (service announced in the hotel webpage) inside the hotel lobby by the restaurant. In particular I took 3000 and 1000 RMB. My surprise when trying to use the money is that part of the money was false, in particular I realized (and was verified in the hotel) that there was 12 100RMB bills that were not real. Perhaps were more but I paid to anyone without realizing. I went to explain the situation to the frontdesk and was asked several times if I gave my money to anyone that could change it. Of course I did not, I am used to business trips and I am very careful with the money abroad, no one touched my wallet, nobody touched the bills and the ATM in the Double Tree hotel was the only place where I took money in China… So, the situation is clear…. I was told to go to the bank owner of the ATM. I explained the ATM was a service of the hotel so should be the hotel the one taking care of the problem…. But with no result. I requested anyone of the hotel to go with me, but the understanding was terrible… Finally, the bank took the money (1200RMB) and the hotel manager told me I would receive an email to check if it is possible a refund in one week… Today is one week from this day with no communication. I have stayed in some other double tree like Manhattan and St Louis with good experiences, but this one is too much. I hope this can get resolved, not for the amount itself but for the felling of being stolen (apart from paying 1 week of staying in the hotel)