Spa Pirque

Reviews regarding the staff are mixed. Many guests praise the employees for their friendliness, attentiveness, and excellent service, with particular mention of the massage therapists and kitchen staff. However, there are some complaints about a certain curtness in communication, as well as tactless behavior from the administrator, the owner, and some reception staff. Instances of service delays were also mentioned, such as when staff promised to bring drinks but did not return for a long time.

Dining is viewed ambiguously by guests. Some find the food tasty, homemade, and reasonably priced, especially praising the breakfasts and afternoon tea (once). Others describe the menu as too simple and limited, with small portions, and complain about the low quality of products, such as stale bread or diluted juices. The lack of special options for people with diabetes or lactose intolerance (cheese) was also noted. The kitchen closes early, so guests often have to travel to the town of Pirque for food in the evening.

Guest opinions on the rooms vary. Some describe them as modern, clean, comfortable, and well-equipped with air conditioning and television. Others claim that the actual condition of some rooms differs significantly from the images on social media. Specifically, issues were mentioned regarding uneven floor levels in the room, the presence of ants and large spiders, as well as malfunctioning showers (water being either too hot or too cold) and noisy air conditioning.

Rooms are equipped with air conditioning and heating. However, some guests noted the absence of necessary small details, such as a hairdryer in the room or welcome drinks in the mini-bar.

The pool is located outdoors and is generally liked by guests, although some note that it is only accessible to those staying at the hotel. Among the drawbacks mentioned are insufficient water filtration (the water sometimes appears greenish) and a lack of sun umbrellas. Guests also complained about the absence of staff to promptly clear floating debris and insects from the pool.

The hotel is oriented toward a quiet adult getaway; specifically, there is a restriction on guests under the age of 15. This creates a very quiet, relaxing atmosphere, which is highly valued by guests wishing to escape the urban noise of Santiago.