Onai Hostel

Favorite place I stayed in Chile, a beautiful location with views of the mountain. Between the guests and the attentive and kind staff, I felt a part of the family right away. The hostel is well cared for, and feels like a home away from home.

We made week long reservations for Chilean National Ski Races at Onai Hostel. Reservations were made 2 weeks in advance and we paid 50% as reservation deposit. No official confirmation of reservation was provided. We called the reservationist to reconfirm, she seemed perpetual confused (acted perpetually stoned really) she made random changes to our dates and rooms. Therefore we called back and re-confirmed everything.
Arriving at 9:30 PM, there was no receptionist / staff / owner present. A guest indicated that the owner was at a party, and this guest informed owner of our arrival. Owner called my wife and instantly began to berate her and insult her, “we don’t need you, we have a waiting list and you don’t have a room and we don’t need or want people like your family” For the record; we have never met owner, have no dealing or interaction with him, beyond reserving this room via his receptionist and wiring him several hundred dollars.
At 10:00PM on one of the busiest nights of the year, we were left without lodging. (We found lodging in the clean, professional “Borde Andino” and later “ Las Bravas”).
After my family was settled, I called owner to understand the situation. He was at a loud party. He first accused me of making the reservation incorrectly. This was a blatant lie. We triple confirmed it. He then said, I was not allowed to stay at his place, and he did not like me or my wife. I repeat that we have had zero interaction with him.

Onai provided a great setting to relax after a day of ski touring. While the hostel setting is great for socializing and cooking the views and vibes are world class. We look forward to bringing our clients here in the future! Thanks onai!