Review of Econo Lodge Sudbury 2*

We stayed in this hotel last month. We arrived past 8pm from a 12 hour drive. I took a shower and found out that the hair dryer is not working. I called the reception and the guy instructed me to reset the hair dryer. I told him I did it many times already and the dryer was just hot but there is no air coming out and I dont want to keep on resetting it as it seems like something is really wrong with it. I asked him to check it himself. He went to my room and did reset it exactly the same as what I did before he came and it didnt work at all. I asked him if there is someone in the staff that could fix the problem or if he has another hair dryer. He said to me that he is the only one who know how to operate it technically and that they dont have extra or portable hair dryer for safety reason. I told him I understand the safety side of it but how are you going to help a customer like who has a very long wet hair? He said he will come back after 15 minutes to see what he can do. I waited for more than 25 minutes and he never came back. I was so tired and frustrated that I fall asleep with my wet hair. The next day I woke up light headed because of it. I went to the reception and told the employee about what I experienced and wanted to speak to the manager but he said the manager is not in yet and he apologized for what happened to me. I could not wait for the manager because we have to check out so I told the front desk employee to relay the incident to the manager and I will post a review online as well to let others know about my experience. I will not recommend this place as they cant do anything if something is broken like the hair dryer. Their room was dusty and the shower knob is very hard to turn. Only one staff at night and does not know how to troubleshoot problems.