Review of Pacific Inn & Suites Kamloops 2*

I'll preface this by saying that I usually stay in Kamloops every year at the same time for a family reunion. There's usually something happening that weekend every year, so we made sure to make reservations a few months in advance, as we did this year. We called the hotel the day we arrived to say we'd be late checking in: told not an issue. We get there at 10pm to let them know we'd arrived, but we wanted to see our family right away, and they said no problem. We went to where we had to go, and when we got back (keep in mind, we HAD NOT checked in to the room yet but they knew we were there, we didn't even have a key from when we first got there) and the room looked like it had been recently used. Bed was unmade, dirty coffee cups, dirty towels all over the floor. It was disgusting. The night manager was great and cleaned it to the best of his ability but it should have never happened in the first place. So, from when we walked into our room at midnight, to when the room was actually cleaned, it took an hour and a half. We finally got to bed at 1:30am. While brushing our teeth, we also noticed the 20 or so dead moths and flies in the light above the sink counter. Forgot to take a picture, but gross. When I brought it up with the front desk upon checkout, they offered us 20% off on one night. To me, the mess and wait should've been a free night. I was told by the front desk attendant that "20% off is pretty good at this time of year. Plus, you were a walk-in, so of course it wouldn't be ready. " I'M SORRY, WHAT? The entire town was booked due to tournaments, etc, and we booked 2 months in advance, there was no walk-in space in any hotel in town! And apparently it is totally acceptable to have a room dirty upon check-in, EVEN when you arrive two hours before actually checking in and they tell you it's ready for when you get there. They lied to us about the room, the breakfast was horrible, (we didn't even eat anything because it looked so gross, we went to Cora's instead) and the front desk attendant was rude at best. ONLY redeeming part of this entire hotel was the night attendant, who busted his butt to make our room ready! Basically, the hotel rents the room out hourly by the looks of it. Plenty of other hotels that offer better breakfast, better service, cheaper rates and cleaner rooms. Don't waste your time here. Disgusting excuse for customer service.