Monte Vedetta

The hotel has its own private and secure parking lot located in the courtyard. However, some guests note that it is quite small, accommodating a maximum of 6–7 cars. One visitor recommended increasing the number of parking spaces.

Opinions about the staff are mixed. Many guests describe the team members as welcoming, polite, helpful, and accommodating. On the other hand, there were complaints regarding poor organization: one guest reported that the receptionist could not locate their reservation, and later there was no one at the front desk at 7:30 AM. It is also noted that the staff's English proficiency may not be sufficient for the hotel's star rating.

Many guests are delighted with the breakfast, describing it as very hearty, delicious, and varied, considering it the best in town. However, there are also sharply negative reviews: some visitors complained about dirty tables, a lack of plates, leftover pancakes and pastries from the previous day, as well as mold on the bread. One guest claims that there is no breakfast at all, with only coffee and sweets available.

The hotel features an on-site restaurant offering high-quality authentic Italian pizza and very tasty food in general. Several guests were highly satisfied with the service and food quality. At the same time, there were instances where the restaurant was closed during lunchtime, which caused inconvenience for families with children.

Yes, the rooms are equipped with a kettle, tea, and coffee. Guests appreciate this as a pleasant touch and a morning convenience.

Guests note excellent internet speeds, which makes their stay comfortable.

Many guests praise the comfortable mattresses, stylish modern interior, and new furniture. However, there are also complaints about wear and tear: one guest noted that the carpets in the room were very old and faded. It is also mentioned that in some cases, the furniture may appear less well-maintained than in photos.

Reviews regarding housekeeping are contradictory. Some guests find the hotel very clean and maintained with attention to detail. Others, however, report superficial cleaning prior to check-in: trash was found behind the sofa, and nuts left by previous guests were on the floor. Doubts were also raised regarding the cleanliness of the bed linen.

The hotel is warm in winter, and the central heating works properly. However, one guest noted being unable to adjust the temperature using the thermostat, which made the room overly hot at night.

The hotel advertises a relaxation area, sauna, and jacuzzi (including one in the rooftop suite). However, guests report significant issues: the sauna and jacuzzi are often out of order. There was also an instance where an additional fee of 20 BGN for 90 minutes was charged for using the sauna, causing frustration for the guest.

The hotel can be convenient for families, but there are some critical remarks. One guest experienced an issue when checking in with twins: instead of a room with two beds, they were given a two-room suite that proved inconvenient, ultimately forcing the family of four to sleep in one bed. The inconvenience of the restaurant being closed at lunchtime when traveling with a small child was also mentioned.

Most guests describe the atmosphere as peaceful, cozy, quiet, and pleasant. It is characterized as a suitable place for relaxation, although some guests were left disappointed due to service and cleanliness issues.