Costa Verde Tabatinga Hotel

Reviews regarding the staff are highly contradictory. Many guests praise the employees for their exceptional friendliness, professionalism, and hospitality, specifically highlighting certain staff members at the reception and bar. At the same time, others complain of a cold, mechanical reception, a lack of assistance with luggage, and even rudeness. There have been reported instances of complaints regarding lost items being ignored, check-in delays due to internal events, and a lack of flexibility regarding late check-out requests.

The hotel operates on a half-board basis (breakfast and dinner). Breakfasts are generally viewed positively for their variety, although some guests criticize the quality of the coffee and milk from the vending machines. Opinions on dinner are divided: some describe the dishes as magnificent and diverse, while others complain about a lack of flavor, tough meat, overcooked fish, and small portions. Slow service in the restaurant and instances of foreign objects (such as hair) being found in dishes have also been noted.

The condition of the rooms is a subject of much debate. Some guests find them spacious, clean, and comfortable. Others point to significant wear and tear, including peeling furniture, rusty safes, signs of seepage on the walls, and a smell of mold. There are complaints about old, sagging mattresses and squeaky beds. Additionally, guests have noted insufficient lighting in the rooms (a lack of bedside lamps) and outdated televisions with a limited selection of channels.

The quality of cleaning is rated differently, ranging from a "ten" to complete disappointment due to wet, dirty floors with hair. Air conditioners generally work well, though they create excessive noise in some rooms. In some cases, guests have complained about a damp or musty smell in the dressing areas or rooms.

Rooms are equipped with a safe, though some guests mention that it may be rusty. Towels and toiletries are provided, but there have been complaints about shampoo not being replenished for several days. There is a hairdryer in the bathrooms, although some guests find it too weak. The absence of basic items, such as a notepad and pen for housekeeping requests or shower caps, has also been noted.

The hotel Wi-Fi is unstable and frequently disconnects. The signal is primarily strong in the rooms, while connection is almost nonexistent in the restaurant, at reception, and especially on the beach. Guests who need to work remotely recommend using their own mobile data.

The hotel features a large swimming pool and a small heated pool. The large pool is described as beautiful and spacious, though some guests wish it were also heated. Regarding the heated pool, there were serious complaints about excessive chlorine levels, which led to skin irritation in a child, damage to swimwear, and the tarnishing of jewelry. It is also noted that the pools can become overcrowded with children.

The hotel is located directly on the beachfront ("pé na areia") with access to calm, clean waters. Services are provided, including the setup of umbrellas, lounge chairs, and a bar offering drinks and snacks. However, guests complain about an insufficient number of loungers and the practice of "reserving" spots with towels early in the morning, which the administration does not address. An important warning is the presence of "sandbars," where the depth can increase abruptly, posing a danger to children and non-swimmers.

Guests can use the tennis courts, beach tennis area, gym, and bicycle rentals (for a fee). Massage services are also offered. For children, there is a "brinquedoteca" (playroom), a baby kitchen ("copa da mamãe"), and a small farm with a fish pond. Some guests note a lack of evening entertainment, live music, or board games.

The hotel is well-equipped for families with children, featuring a specialized baby kitchen, a playroom, and a heated pool. However, some parents complain about the lack of animation and the excessively hot climate in the play area. As for animals, reviews mention that the hotel does not accept pets, which caused disappointment for some guests.

The hotel shows attention to special events; one guest noted that a pleasant gift ("mimo") was placed in the room to celebrate their daughter's 18th birthday.