Ibis Styles Campinas Alphaville

Hotel

Excellent Atendimento, the food is very rich.

Quarto muito espaçoso e limpo, bom cafe da manhã e chuveiro espetacular. Travesseiro deixou a desejar. Bom atendimento e agilidade no checkin.

One of the worst hotel experiences ever. I booked this hotel a month in advance. Me, my wife and 5 kids in two rooms. Non-adjacent rooms were the only options for this particular hotel, yet it was the only 3+ person/room in the whole city. Upon arrival at the hotel I began the check-in process. After filling out what seemed like pages of personal information, I was told I needed to have documents for each child. Not just the information, but original documents that they needed to photocopy. The problem is that the bag the passports were in did not arrive. My wife and I had our drivers license but that was not enough. My wife and kids stayed in the restaurant and I went after the lost bag. The front desk and management would not consider letting us in the room until the bag with documents arrived. I had already paid the rooms in full and a cc on file. I was able to get the bag and get back to the hotel 3 hours later. They had given me a card key and room number but said I could not access the room with my family until the docs were copied. My did not understand that part and after eating in the restaurant went up to the one room. The kids began showering and the management came to the room and asked my family to leave and wait in the lobby. Minutes later I arrived with all the documents. They copied the documents and had me sign a two page contract for each child to be able to stay at the hotel.