Hotel Catena

Guest opinions regarding the staff are divided. Many describe the employees as exceptional, very attentive, professional, polite, and helpful. However, there has been negative experience: one guest encountered neglect, indifference, and a lack of proactiveness from the staff, particularly at the reception desk. Issues with the quality of service at the front desk were also mentioned.

Reviews mention an issue with payment system acceptance: one guest was forced to pay for their stay in US dollars because the hotel does not accept American Express cards.

Breakfasts at the hotel are described as very diverse and of high quality, allowing guests to choose dishes according to their taste. Overall, the food is rated positively. However, it should be noted that the restaurant may not operate at night, in which case food options are limited to the contents of the mini-bar.

Rooms are described as modern, beautiful, clean, and very comfortable, equipped with everything necessary. Guests note the presence of spacious balconies and wardrobes. However, there was an instance where a guest was provided with a room facing a wall instead of a room with a balcony. Overall, the infrastructure is rated as high-level.

According to one guest, the room was too hot even with the window open. An attempt to use the air conditioner with the window closed did not help lower the temperature, resulting in the guest waking up in a sweat.

Guests highly rate the level of cleanliness. Specifically, the cleanliness of the rooms and bathrooms is noted, as well as the general maintenance of the hotel in impeccable condition.

The hotel features a modern gym, suitable for staying in shape during travels, as well as a sauna. Guests also speak positively about the terrace on the 6th floor.

One review mentions that numerous power outages were observed in this new hotel.