Coco Reef Bermuda

Absolutely the most horrible hotel, staff and service. I have never experienced anything like this before. It’s just the first day one and my husband is already injured. We have no AC working, room felt like hot oven. Extremely arrogant front desk staff Abany and reservation manager crystal was rude too and refused to move us to another room. We were offered another poor location room after my husband got hurt while their handy man was working in the room with loose ac grills hanging out, when we call the front desk to let them know what had happened and we requested for a first aid kit the lady showed up without any first aid kit, they had no empathy for what had happened. When we returned back after dinner There is no water to take to the room as per front desk lady. She had no problem telling us that” I don’t have it and not sure what to say “. We are very disappointed and finding it very difficult to seek help. Their attitude towards us is very bad.
It’s just the first night, we will see what we can do tomorrow morning to make our experience positive. Would not recommend anyone staying here, no matter what. Beyond disgusting behavior!

It was cool. Nothing spectacular. The views were nice, but the rooms could use a little more love. My sheets felt worn, like with the little balls on them. The bathroom door was very worn and damaged. Also I hated the shower. It only had a half of a glass resulting in water getting all over the floor with every shower. The AC was cold but extremely loud. The grounds were decent but could have really been nice if they cut the grass and hedges.
I also had to wait 2 hours to check in, which was annoying.
We ate dinner at the restaurant twice. Once for dinner and once for breakfast. 1-5. I’d give it a 3. We had the chicken piccata, lamb shank, seabass, ribeye, the curry coconut soup, chocolate cake, and the tiramisu. The chicken was tough (had to ask for a steak knife to cut it) the steak was over cooked (asked for medium, came out well done, however since it was a thin cut it still wasn’t tough, the shank could have been way more tender, it didn’t fall of the bone, but wasn’t tough. The flavors were good. The bass was ok, the sauce really helped it out. The vegetables were blamed and tasted freezer burnt. I’d stay away from the cake and the tiramisu was so so.
For breakfast we all kept it light: croissants, bagels, coffee and bacon. The bacon was probably the best part. $3 for 3 strips! Can’t beat that.
Everyone was incredibly nice which always makes everything better.

I’m giving this 5 stars in the rooms category because there isn’t a star rating for the beach. My wife and I got a beach club pass for the day and it was excellent. The beach is pristine. With the beach pass you can also use the pool if you like. The food is also good and easy to grab and walk it back down to enjoy in your beach chair. Totally recommend spending a day here with a beach pass.

If I could give extra stars for location I would. Every room has a beautiful view and the beach is absolutely stunning and quiet. Great value at this resort and a quick 5 minute drive to town!

Location is great, right on the south shore, home of the best beaches. It's an 8-minute walk to the bus stop, which will take you to more southern beaches such as Horseshoe Bay, or to the end of the line at Dockyard where the for tis and the cruise ships stop. Also you can stop at Gibb's Hill Lighthouse on the way. There. The bus in the other direction takes you to Hamilton, where you can transfer to all the other buses. Also it's a 9-minute walk from the hotel to the grocery store.
The atmosphere is great. Relaxing, calm, and chill, as it should be since you're right on the beach. Everyone on staff is super polite and accommodating.
Rooms are updated and all rooms have an ocean view. Some buildings are closer to the ocean than others, but even the farthest building from the beach is just a short walk down the stairs to it. Also, you are closer to the main building/restaurant the higher up the hill you are. Smart TV with big screen. I logged into my YouTube account and you can also log into other apps. Good Wi-Fi. Good rain shower with handheld wand. I didn't like that the shower didn't have a door though. It's one of those half-enclosed glass showers, where water ends up all over the floor. Please enclose the whole shower.
Beds are comfortable and you get a lot of pillows. Refrigerator is a good size to hold all your things. There was no ceiling fan or luxury bathrobe in my room, even though their website says my room would have them.

I'm a Bermudian and when I travel home I stay in various hotels. In 2025, I was home in July and December and, for convenience to family, we.
Stayed at Coco Reef. The rooms have been updated from the old wicker, but beyond the location convenience and the updated rooms, the STAFF are TERRIFIC! From the front desk, to the dining room, to the drivers who took us up and down the hill nightly, and even the housekeeping staff who made sure the room was spotless daily — WONDERFUL! The hotel was, and always is, packed because the STAFF make you feel like you're coming home!
Experience Coco Reef for yourself! Promise you won't be disappointed!

This is a small two story resort directly on a magnificent south shore beach. It has charm and hospitality galore. It has recently undergone a significant renovation and all the rooms are upgraded. Most rooms are ocean front or view. All staff are very friendly and professional. The ocean view restaurant has quite a varied selection of meals, at all meals times (but not in between). We found the dinners to be very high quality and better than most of the meals we had in the towns. After exploring the island I believe that this would be the only place we would stay on a return trip.

Traveled mid October 2025. It was our first trip to the island and everything exceeded our expectations! I cannot say enough about Coco Reef’s beautiful property, amazing staff, or incredible food and drinks! Pictures online are accurate of the outside but still don’t capture the stunning beauty of this property with a gorgeous private beach! The rooms are all updated (no wicker furniture), modern with touch mirrors in the bathroom, TV’s, safe, mini fridge, and coffee maker. They are well versed in gluten free food and ALL the staff were simply top notch! The quaint property does not have elevators but the buildings are only two levels high. It’s simply a gem!

My wife and I celebrated our honeymoon here. Food, drinks, and service were great. We loved our view from our room and the private beach was perfect. The women running the front desk were super kind and helpful as can be. I would certainly love to go back.

I don't have one negative word to say about this hotel! While unfortunately I was not visiting for leisure this time around, I would absolutely return to fully enjoy the resort. The staff were so friendly and helpful, the restaurant was very good, and the rooms were clean and comfortable. The pathway going down to their private beach was so quaint. I hope to be back soon!

Coco Reef was wonderful. It's central location makes trips easy. Our room was very nice. The staff were friendly and incredibly helpful. The short walk down to the private beach for a dip or lounge was a great way to start and end each day. I would highly recommend Coco Reef to anyone visiting Bermuda.

We loved this beachfront location! We arrived before our room was ready and the hotel staff was so accommodating and helped us get into vacation mode and the pool and beach while they held our bags. Once in the room, we were impressed by the view and cleanliness. The bed was very comfy! The overall theme was calm and cute.
The beach and pool have chairs and umbrellas and towels all ready for you.
Hotel dining was a great experience. They had a variety of options — the samosa, ribeye, and beef short rib were delicious!
The hotel is situated on the island where you can easily get to either side using the public transportation bus.
Don’t overlook this small resort. It felt like a private paradise!

I have a shot of the beach at Coco Reef as the backdrop on my computer, but I have to point out to people that it is not some stock photo of perfection but an actual photo of perfection. Coco Reef beach is an ultimate instance of Bermuda. Sapphire and emerald seas gently lapping a pink beach with sand as soft as talcum powder. The two story buildings are arranged on terraces that rise from the water, their characteristic Bermuda white roofs glowing in the sunlight. They house recently refurbished rooms that have a quiet, pastel elegance. And incredibly comfortable beds. The walk down to the beach gives you a breathtaking vista, however the price is the walk back up. But it helps you rationalize the cocktails that they serve you to your lounger. And that service is what makes this place truly wonderful. The staff here are incredible and always willing to help and to chat. They aren’t just friendly, they start with the assumption that you are their friend. I recommend this place to anyone and everyone I know.

Went with my 20 something daughter for a few days and loved it! We had a beachfront room and it was magical-bright turquoise water right out your door. The beach was sandy, comfortable lounge chairs and umbrellas. They are building an outside bar but easy to bring drinks from the inside bar to the beach a few steps away. The Elbow Beach hotel next door is closed/being renovated so the beach was extra private. Our room was simple (who needs a decorated room when you have that glorious view?! ) and newly painted with a very comfortable mattress and pristine white linens. It was an 8-10 minute walk to the bus and to a market for supplies. We were so tired from our adventures each day that we wound up having dinner at the resort restaurant all 3 nights. I stuck with a tofu salad which was lovely and my daughter had salmon and chicken piccata which were all excellent. The dining room is all windows with an attentive staff who wrapped up our dinner to go the last night when we decided to eat in our room. In fact, all the staff were attentive and welcoming and helpful. I would highly recommend for a more laid back, peaceful, private experience than perhaps some of the other resorts provide.

There isn’t a single negative thing I could say about this lovely place. Everybody who works here is kind and helpful. The rooms are lively and renovated. The beach is beautiful and private.
But I wanted to make a special mention of the restaurant Sol I mar. I frequent nice restaurants in NYC and believe that Sol I mar is up there with the best of them. Again, lovely staff, but the food itself was perfectly cooked, amazing sauces. We tried a few other restaurants on the island and decided that this is our favorite. Some of the most tender lamb I’ve ever had. Thank you to the chef.
And thank you to the whole coco reef staff for a great experience.
💕

My husband and I loved our time at CoCo Beach Resort every one was so helpful and happy to make our stay better any way they could! Especially Mavis and Danny in the restaurant and Dante and Melanie driving us to and from our room with our luggage when we checked in and out! Dante even brought us towels to the beach when he saw we needed them. Our ocean front room was renovated, clean, and perfect for us with a spectacular view! I could even see the ocean waves splashing the beach at night from our room. The pool was big and the beach was gorgeous and swimming in it even better! It did not have pickle ball courts or a spa or a jacuzzi but we didn’t come for that. We had a lovely peaceful and relaxing vacation and we didn’t pay the extra big bucks for things we didn’t need and can’t wait to go back again. It was perfect for us!

Just returned from another fantastic vacation at the Coco Reef. We loved it so much we are returning In September. The location is perfect, right on the ocean, only a mile from downtown Hamiliton, small grocery store and bus stop a short walk away.
The entire staff is excellent. You always get the VIP treatment. Management has been working hard over the past few years updating the rooms, dining room and front lobby. The biggest improvement was the restaurant; they brought in a new cook. The food was excellent which is very important to us. The dinning staff was also excellent. They couldn't do enough for us. One night we wanted pasta but there was no pasta on the menu. Gregory our waiter told us just ask and we will make it happen. The cook cooked us a delicious pasta and shrimp meal. If you like small quiet intimate resorts where the staff treats you like family, you will love Coco Reef.