Castaways Resort and Suites

Resort

The stay was nice but the Hotel itself is abit old and needs an upgrade.

The hospitality here is remarkable — everyone was friendly and patient with us. We even got to check in 3 hours early (which is rare). The first room given to us had tons of tiny ants on the floor, desk and walls. They didn't show up right away though. We let the front desk know and they promptly gave us another room 3 doors down, which was convenient. I only slept under the top cover the first two nights… I had second thoughts for some reason. On the third night, I decided it was time to snuggle under all the covers and I WISH I HADN'T. I found 7 bites on my right leg and 9 bites on my left leg. I looked up bed bug bites and it looks like that's what got me. I've never experienced this issue before. It was only in my bed because my friend did not have the same problem. Of course I'm grossed out. I ask the front desk to change the bedding as I was headed out for a tour. When I returned, the sheets were untouched so I had to go to the front desk again and it was finally resolved. I have one more night here and I'm still hesitant to get under the covers… For the price, the room was fine… I gave it two stars because it's hard to overlook critters (especially the ones that eat you alive). The only reason I did not give 1 star was due to the service and friendliness of the staff. Freeport is a great place… I'd recommend Pelican Bay for a place to stay though.

Great staff and hotel rooms are very nice, and rooms facilities are also very good.

This is one of the worst places I have visited. Room is dirty and outdated. AC unit is loud like airplane.

On the street side room night time coming loud music sometimes.

Checked in and the place was run down and outdated. Didn't judge the book by its cover, figured it had to offer something. The front desk lady puts me in the furthest possible room away (there is maybe 5 other people staying here). The internet only worked when the wind blew right and you stood on one foot. The bed were old spring beds. The TV was tube. Nothing to eat or do around here. Woke up the next morning and there was absolutely no hot water. I let it run for about 20mins in both directions and nothing. Asked for a receipt when I left and they said I couldn't have one because I booked it through their website. LOL are you kidding me? Isn't that the way most people book their rooms? Anyways, if I were you I'd stay away from here, unless you just need to save money.

Hotel just acceptable. It should be a resort, to get to the beach there is a shuttle service! Unfortunately in this island that is now practical for ten years there is no hotel culture.

Delicious food awesome service affordable prices.

Incredibly, comedically mediocre. "Shrimp is an equal substitute and the same price as lobster"

I enjoyed my stay very much! Clean nice rooms, very nice staff! Located near everything.

Hurricane Matthew hurt the island. Sire's is amazing food. Hope they continue to rebuild, lots of potential.

This is one of the run out places. There were only few guests as I think the place us away from the beach and smells like an old resort. There is a swimming pool if one wants to take a dive. However the rooms are big and neat. But you can easily say that room belongs to 90's. The TV is an old one and the AC is not a centralised one. But inspite of these neatness is there. Rooms can easily accoModate 3 adults and one kid. The bath room floors and toilets are not stained. However bathroom fittings are old type and water comes from the shower like a pee. The restaurant is quite big in size but I can't see anyone dining over there mainly becoz menus is limited and do not have much choice. Its a very basic menu and even in that they couldn't provide me broiled fish. Since it was an official accoModation I didn't care much as only required to spent one night over there. But I can generally see the places around is almost run down. Most of the shops are closed and there is no business going.

Beautiful resort. For it's location it has very close by shopping centers, a movie theater a mall and much more.

Great staff, very nice rooms and the Service at the Flamingo Restaurant was superb as was the food. The Wi-Fi signal was very nice in the lobby but virtually nonexistent in the room (326). Improve the Wifi signal throughout and you got yourself 5 stars from me. Thanks for a great stay.

Great service excellent staff cook cheff was good thanks.

It weird used a room key to the get to your room an if you dont stay in city an dont have a car you are screw.