Karriview Margaret River Karriview

Hotel

We have been trying to get in contact to cancel our booking. Have left many messages with our phone number for them to contact us or to cancel our booking. They never once called us back or the booking agent. Now they have charged us full price for the room. Not impressed if we new this we would have given the room away to a family member. Starting to think this place is a scam as you cant get through to them.

Absolutely terrible. Upon arrival there was not one person there apart from the groundskeeper mowing lawns, we had to ask him where everyone was and was told the girls are having a 'rest'. He helped us to our dreadful room 'Forest view 2 ' which was nice of him but weird, we then later saw the groundskeeper in the kitchen preparing meals at the restaurant… must have alot of credentials. The water supply there is brown, looks to me as if it was bore water. Not nice when you want to have a romantic spa bath for our wedding anniversary. Our phone did not work at all, could not even ring reception or our kids back home, Wi-Fi did not connect, the room forest view 2 smelt like paint or some kind of chemical, my wife and I got headaches. There is no foxtel which is stated on their website. Having asked this at reception they moved us to a room 'bears retreat'. They acknowledged the smell themselves in the first room, told us the water had alot of calcium but after a bit of educating that calcium is milky white they then said its just brown and its fine. They also admitted when asked about foxtel that the website is false advertising about it, and the in house movies to see where at reception… even though there is no dvd or media player in either rooms? They offered us a cheap bottle of wine for the troubles, no thanks. Asked for a full refund as we were not going to even stay there 1 night of the 3 we booked at $250 per night which they reluctantly agreed to thankgod.

Had 2 nights at Karrieview. Positives first: Location cannot be beaten. Bed super comfortable and outlook from room — gorgeous! Staff service — non existent. Phone call received from Adam whilst we were on way from Perth advising he would be offsite and would leave a welcome package with details about restaurant etc. Only thing was envelope taped to reception door with check-in paper and instructions how to get to our room. (Key in room door) Room — dirty — cobwebs everywhere — bathroom not clean — mould Spa bath — single — not used as jets dirty carpets very stained balcony/terrace covered in cobwebs excess leaves etc No Wi Fi although said on web Television didn't work — although said on web Airconditioner — didn't use as covered in cobwebs Lamps covered in cobwebs Blown light globes Beds not made up daily website says daily room service so had to make our own bed. We saw no-one our entire stay (as other guests we spoke to said the same) until whilst leaving Monday am I had to call out to someone in kitchen to hand key in. I asked for Adam and was told he was sleeping and she could wake him up if I wanted. Advised this girl that TV hadn't worked and bed not made up for us. She advised us that if we were using a groupon booking we didn't get the bed made up and the only response we got was 'sorry about that".

It would be great if they answered phone calls or emails to make a booking. Have tried to contact the lodge for two days now without a response.

Had a very beautiful stay here, location is absolutely beautiful, rooms were beautifully spacious and clean, the staff were outstanding — very welcoming & attentive. Overall our stay was very pleasant and we can't wait to come back!

My son purchased Groupon voucher, valued $320 offering 5 star experiences with total value of $690. It took me 3 days to book it because nobody answered the phone nor replied to my emails. So, three days later managed to book this "5 star" experience. After 300 km journey to Karriview Lodge we were horrified with what we saw. Room that was offered was filthy and stinky, staff tried to cover the smell by spraying air spays and open all windows but it is impossible to hide stains on carpet and mold on window curtains, air con/heater also wasn't working. We couldn't stay there because of health reasons, as soon as we left my wife had a asthma attack that she didn't have for few years. So, entire experience was "amazing" 700 km in a car and asthma attack. Make yourself a favor, do not go there…