Quality Hotel Point Cook

We stayed at Quality Suites Point Cook Seasons 5 for 10 days from December 2024 through to January 2025, and unfortunately the experience was disappointing.
Our initial room was old, dusty, and infested with spiders and ants. After the first night, we requested to be moved as my husband was bitten by ants. We arrived late and didn’t want to inconvenience the caretaker at check-in, so we waited until the next morning to raise the issue with reception. We were then moved to a slightly better room, which felt cleaner.
However, the stay continued to be disrupted. On several nights, we were unable to sleep due to loud guests partying and drinking right next to our room. We made another complaint and requested either a room change or some form of compensation. Unfortunately, we were told that management was unavailable due to the year-end public holidays and that our complaint would be addressed once they returned.
Regrettably, we never received any follow-up or resolution.

It had things missing in the kitchen… not a full set of cuttlery, no sharp knife and the tea provided is very average.
Otherwise clean and tidy and in a good location for where I needed to visit each day at the equestrian centre.

The cleaning staff left our room door open after they "cleaned" our room. We discovered it after a day out in the city. Very unhappy as there were many valuables like Christmas present and laptops in the room that could have easily been stolen. On the last day our bed wasn't make after we requested our room to be attended to.

I would like to inform you that when I booked this place you had more than 5 vacancies and within 45 mins I did cancel and advised that it is emergency and I am unable to come. Because it was over looked. They do charge sometime some are nice enough that they will cancel and not charge any fees. Even you called property manager doesn’t want to listen and argue with you. She was no help and not shown any understanding.

Absolutely filthy mattress protector and mattress that we had to sleep on. Another room was available but we weren't able to be placed in that room so we had to stay and sleep on a filthy mattress. The mattress protector had blood stains around where your pillow is. Then there is a MASSIVE STAIN in the middle of the mattress 1/3rd of the way down the mattress. Told to flop the mattress over — well that was even worse. If you want to have a night where you dont sleep because you're wondering who and what you're sharing the bed with, go your hardest.

Quality Hotel Point Cook got good marks for comfort and cleanliness. The room was spacious and had everything we needed, with the possible exception of a second armchair for the second guest. However, the score was reduced by the fact that the restaurant, although included as a facility in the advertising, was closed for both dinner and breakfast, meaning we had the significant inconvenience of having to eat elsewhere. The inconvenience was exacerbated by there being exactly no warning of the unavailability of on-site meals.

Indoor heated pool not heated.
Birds or rodents scratching on the roof of a night time.
Room key locked out 1 hour before check out time.
Cleaner does not clean the room correctly found other stayers items under the bed.
I Highly recommend not staying here an looking at other negative reviews save your money.

Avoid this place at all cost.
READ REVIEWS TERRIBLE. For. WEDDING FUNCTIONS OR BIRTHDAYS expect hidden chargers for made up reasons charged me 300$ after oringally checking the room on check out an giving my bond back.
6 hours later I was charged 300 under false claims the evidence they sent 2 hair strand folicles.
Avoid this hotel the staff do not care cleaner doesnt clean trash found under bed pool. Isnt heated at all. Freezing.
Room key stopped working 1 hour before check out.
Cold air leaks into room.
Heater air-conditioning barely work.
TV freezes.
Outside of reception smelt of feces.
Animals scratching the roof. Of a night.
Avoid this unprofessional place.
Worst place I have ever stayed.
A shady low budget place compared to other facilities.
Check there other reviews under quailty hotel point cook numourous complaints. Quailty hotel is by far the worst stay I have encountered AVIOD DONT GO BY THE FAKE POSITIVE REVIEWS LOOK AT ALL THE NEGATIVE ONES!
Before making a decision don't be another victim.

On arrival NO one was at reception, a wedding was happening with guests all over the place and it was beyond loud.
Then to our room fridge was so blocked with ice where it shouldn't have been, and before you say anything that is my trade (air & refergeration) it had to be defrosted. Guessing air conditioner filter is not clean either being do high up.
Then came the bathroom. The shower still had someone else's used soap in. No wrap on toilet, so are wondering if the room had even been cleaned.
This made is check everything. Missing a fork, drinking glass, no bread & butter plates, toaster had cracks in it.
Yes they changed our towels daily and if luck they refilled coffee & tea caddy. So in the end we went and bought our own. Not good when you have paid $850 plus took credit card number for a $300 deposit.
Needs a lot of work & money spent on it — Gardens, Clean outside chairs, a book on area and premises in the room, also do something about the dirt bikes next door leaving plooms of dust in air.
Restaurant food very nice, pity they don't advertise it but it needs to be upgraded.

I booked a studio villa (cheapest and most basic accommodation) as somewhere to stay while visiting a friend in Point Cook. The staff were very pleasant to deal with and were good about explaining things and giving directions in relation to the accomodation.
The room itself was basic but clean and perfectly adequate for an overnight stay. I was impressed that there was a little kitchenette with a separate sink; most places, the only sink is the bathroom one. I don’t feel comfortable giving the place 5 stars, though, as there’s a strong musty kind of smell and the furniture and bedding looked very tired even if the place was clean.
The bathroom itself looks very modern and clean with toiletries. The only thing: I went to open the shower cap box and it was completely empty. Very annoying when I wanted a shower in the evening without needing to wash my hair.
There’s a restaurant on site but it’s only only at breakfast and around three hours for dinner. Have deducted a star for this; rather, am just letting readers of this review know in case they need room service. In saying that, there’s Sanctuary Lakes Shopping Centre with a Sub Way, Pizza Hut, etc and a McDonalds just down the road. Could either get something from there if need be or get Uber Eats.

Do NOT Book This Hotel in Winter – Poor Heating and Unprofessional Service.
Despite the room being nicely presented, my stay at Quality Hotel Point Cook (Seasons5) on June 1st was incredibly disappointing due to serious heating issues and unhelpful staff.
I checked into Room 5 at 9:00 PM. Despite setting the heater to 27°C and waiting over an hour, the room remained uncomfortably cold. I reported the issue to the night staff, who admitted that other guests had complained about the same issue. He offered to move me to Room 7, but the room had the same problem. The heating simply did not work.
By 11:25 PM, I had no choice but to leave and search for another hotel nearby. I requested a refund of the $140 I had paid, explaining that I wasn’t cancelling by choice—I was leaving because the hotel failed to deliver what was promised: a warm room with functioning air conditioning, as advertised. He refused and instead told me to call back at 8 AM and speak to someone in the morning.
I left the hotel before 11:30 PM without using any of the facilities—no toilet, no shower, nothing. I did not stay the night.
The next day, I called and spoke with a woman who claimed to be the shift manager. Unfortunately, she was even less helpful—refused to listen, immediately got defensive, and acted as if nothing was wrong.
I clearly explained that the room didn’t meet the advertised standards, and their refusal to acknowledge or resolve the issue was completely unacceptable.

One of the Worst Stays I’ve Had – Extremely Disappointing.
I stayed at an apartment at Quality Hotels Point Cook on the 13th of May 2025, and unfortunately, it turned out to be one of the most disappointing accommodation experiences I’ve ever had.
The room was advertised as having a king bed, but in reality, it was two smaller beds pushed together. Throughout the night, the beds kept separating, making it impossible to sleep comfortably. I woke up with a sore back, which completely ruined the start of my day.
To make matters worse, the TV didn’t work at all — no signal, no service, nothing. It was simply non-functional. On top of that, the apartment was shockingly dirty. There were visible coffee stains on the wall behind the couch, and thick layers of dust and grime under and around the furniture. It genuinely felt like someone had just moved out and no cleaning had been done before our arrival.
Despite being told this was one of their “best apartments, ” the condition and overall experience were far from acceptable. I wouldn’t recommend this place to anyone, and honestly feel there should be an option to leave 0 stars.

Very comfy stay! The rooms were spectacular no fault there, felt very personal with relaxing beds.
Staff were easy going but be ready for the bond charge that was even more expensive than our stay there. The bond-taking stands out the most because I think it's a silly system. The restaurant tagged on the side there is really good, the food was super surprising (chips and calamari was great) (p. S garlic bread was crispy goodness) also portion size felt good too.
Location wise, not the best in terms of things to see and do outside of the hotel (maybe see the water), but I find that our stay was good for the services on site such as pool and spa. We just wanted a bit of R&R and I think we got that with the onsite amenities.
Overall great for a relaxing pitstop whilst on a long drive or a much needed reset.

The rooms are very spacious, clean and tidy. The bed was very comfortable. The grounds looked neat and tidy. We didn't get time to check out the other amenities as we checked in after 8pm and left about by 7am the next morning. Shopping centre close by to purchase supplies. Great size bar fridge. And carparking right at the front door.
As everyone else mentions in their reviews — the $300 bond is over the top and it took about 5 days for it to be returned to my account.

We had a nice stay here for the Avalon Airshow, the room was great, the pool was heated & and the staff were nice.
The only negative on the room was that the TV remote was missing & and the body wash in the shower was empty.
It's not worth a damaging review ⭐️ but the $300 bond is ridiculous!
Side note on a local attraction just up the road.
RAAF MUSEUM POINT COOK.
YOU MUST BOOK AHEAD FOR SECURITY SCREENING REASONS.
24HRS +

Booked accomodation there for the family 3-4 months ago. Received a confirmation booking at the time and also 4 days before arriving. Upon arrival after our 2hr drive with the family we were turned away as “Dia” (manager) stated our booking was cancelled and they were fully booked. I never thought I’d make a review of mention anyone, however maybe this will prompt some action from them (most likely not) however the lack of responsibility taken Booking is still active on the Choice hotel app and also I received a confirmation email just days prior, unfortunately although Dia said sorry, that didn’t help my family find accommodation for the night. Dia wanted us to pay more money to stay in another accommodation they had. Unfortunately an email and confirmation number wasn’t good enough and blamed her internal system as a system error. When she agreed to get a room over my families head she changed here mind and said it was now booked. Lucky Choice was able to sort my with some accomodation in Melbourne CBD for the night, even know it was another hours drive away. Unfortunately the staff at point cook don’t realise how much inconvenience they really caused for a family. I hope for my kids sake this isn’t the world we have moving forward, however I’m scared for them.

This has got to be one of the nicest places I've ever stayed. I'm not sure if the older reviews here were prior to a makeover, but I found my room modern, comfortable & clean. The bed is probably the best I've ever experienced in a hotel. The well equipped kitchenette in the room was an unexpected bonus. The place was clean and the staff were excellent. The need for a $300 bond up front is unusual, but in chatting with them they have had damage and smoking issues so felt they needed this approach; it is located in a somewhat lower socio-economic area on the very fringe of Melbourne, so I guess that can happen. Very quiet and peaceful with great access to Werribee, RAAF Museum etc. And very easy to get to the M1.