Quest Robina

Having never stayed at a Quest before, I was sceptical. I received a phone call in the lead up to my booking to confirm my details. During the phone call, the lady I spoke with asked me my reason for travel (a concert), and discussed the event with me enthusiastically. When I arrived, check-in was a breeze and I arrived in my room to find some complimentary snacks as well as a personalised note that said, amongst other things, that they hoped I had enjoyed the concert. 10/10 would recommend.

This hotel was surprisingly really good. The location was opposite the train station and we would usually stay closer to the beach so we didn't have high expectations. The staff were so hopeful and friendly both when we arrived and departed. The room was a good size with complimentary treats including a sleep spray perfume. We will definitely return and would recommend to others.

We have just stayed at Quest Robina as my son and husband were running in the running events on Sunday 26th. The room was spotless, bed comfortable and staff lovely. Highly recommend this Hotel. Lovely touch with 2 free Gatorades in the fridge!

I can’t fault this place! I’ve never stayed at a hotel that is so clean. Lovely rooms with everything you need provided. The staff are amazing and friendly. You receive a card to get free coffee from their barista in the morning! When you get to your room there is a welcome gift of chips and a beer! Honestly I can’t talk this place up enough! I highly recommend a stay here!

Best value hotel I've stayed at in ages. It was a short overnight stay to go to a football game.
Check in — Quick and friendly.
Room — Clean and huge with all the amenities you need even for a much longer stay.
Location-‐ — Couldn't asked for a more convenient spot for transport and stadium.
Value for money — Great. I was pleasantly surprised at the the cost.
Will definitely stay again and recommend.
5 stars all round.

Really grateful for my stay at Quest Robina! Pet-friendly, comfortable apartment, and such a great location. Made my time here really easy and enjoyable. Highly recommend!

It’s been a really tiring few days traveling for work, but the moment you step into the hotel, you immediately feel welcomed and refreshed. Momoka was incredibly helpful and made the check-in process smooth, enjoyable, and relaxing. The room was great, and the facilities were very well maintained.

We had a wonderful holiday stay at this hotel. The staff were incredibly friendly and welcoming, always happy to help with a smile. Our room was clean, comfortable, and well maintained, and the facilities exceeded our expectations. The location was perfect for relaxing and exploring the area. We truly felt looked after and would happily return for another stay.

Great little place to stay, very quiet when we were there, pool was nice, staff were very helpful, secure under cover basement carparking at an extra cost but worth it if you have a nice car/bike.
Small constructive criticism pool towels weren't very absorbent and there wasn't any milk in the bar fridge for tea/coffee.
Although we had been given a voucher for 2 drinks from the cafe at reception.
We will definitely be returning thanks guys.

Absolutely fantastic stay at the Quest Apartments in Robina, Qld. We were met by Andrew who was very professional yet friendly & very informative (giving a great dining recommendation). His customer service was second to none & he really took pride in his job. The apartment was lovely, spacious & spotlessly clean. The coffee lady was also very personable & made us great coffees. This was an excellent value for money getaway & we will definitely stay at The Quest, Robina again. Highly recommend.

Excellent customer service from the concierge at the front desk. My in-room facilities including kitchenette, bathroom, TV & entertainment options, strong Wi-Fi and overall cleanliness of the apartment was first rate. I didn't have time to make use of the gym, swimming pool, or business centre on this trip, but I am expecting to stay at Quest Robina again very soon for another business trip and I am looking forward to another very comfortable stay.

Room was very tidy and well maintained. The location was very good in terms of the robina area. The staff however were the best part. I've never stayed anywhere with better service. Thank you very much quest robina team for a lovely stay.

Amazing location and it was ideal for our stay. Spacious rooms with in-built kitchen and laundry facilities. Exceptional service. The staff made our experience more memorable with a beautiful welcome gift. Robina train station is just opposite and bond university is behind which offers a great view. Great value for money.

We were very happy with our Stay at the Quest Robina, The Staff are amazing. The Apartments are very clean and have everything you need. Having a washing machine and dryer was great.
The pool and games room are an added bonus. We will be definitely coming back to stay.

Quest made the Gold Coast trip a memorable one, great hospitality, spacious rooms, great views, close to public transports and many more, absolute pleasure spending my New Years at the Hotel. I miss Quest Robina already.
Highly recommended😃

Convenient location and comfortable stay.
Quest Robina has an excellent location, right next to the train station, making it very convenient for travel. It’s also close to the university, which is great for students, visitors, or anyone with business nearby.
The room is clean and well maintained, with a well-equipped kitchen and plenty of useful amenities. The bedroom is clearly separated from the living area, providing good privacy and comfort.
The bed was very comfortable, and I slept well throughout my stay. Overall, a clean, practical, and comfortable hotel with a great location. Highly recommended.

I booked a pet-friendly room for one night at Quest Robina well in advance. On the morning of my stay, I received a call from the property requesting a copy of my dog’s vaccination certificate. This requirement was never disclosed on the Quest Robina website, in the booking confirmation, or within the property’s published pet policy.
Had this requirement been clearly stated at the time of booking, I would have ensured I had the document with me. Unfortunately, as it was a Sunday and I was in the middle of an interstate relocation, I was unable to access the paperwork at short notice.
After checking with a supervisor, staff advised the document was mandatory, leaving me with no option but to cancel the booking. I then had to contact Booking. Com myself to arrange a free cancellation and was advised the refund would take 7–8 days to be returned.
This situation caused unnecessary stress and expense, as I had to secure alternative accommodation at the last minute, costing me approximately $300, plus an additional pet bond at the new property.
There is no issue with having a pet vaccination policy — however, it is critical that such requirements are clearly and transparently disclosed before booking. This experience was avoidable and disappointing, and I hope Quest Robina updates its listings to prevent other guests from being placed in the same situation.